Samsung forum: Smart Hub always says installing

For all users commenting in this thread that are experiencing the issues using Smart Hub on their Samsung devices, please be aware that this issue is still being investigated by Samsung engineers. They are working hard to identify and fix the issue. We thank you for purchasing Samsung products and keeping us informed.

-- HD Tech

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I went to www.justanswer.com. This was a little different I had to put a good faith deposit down to have an experienced tech take my case (rage 21-38$ depending on your knowledge level) I was nervous about that so I check the credentials of the site, the BBB and Verisign both rated them as a legit company so I went for it. The tech gave me a link to download the upgrade to my usb devise. then I just installed in on my tv from the usb. I downloaded the instructions and followed them along with his advise along the way and it is working perfectly now. The $28 I spent sure beats having Geek Sqaud come to my house or going round in circles with the cable company. So for the Smart Hub update issue I recommend this. I will definitely use this company again for any future support needs. I hope this helps someone because I know how frustrating this can be.

mckees5,

Based on what you've said here, it sounds like you downloaded and installed an available firmware update for your TV. Please be aware that these firmware updates can be applied via USB or via your TV menus when connected to a network. You only need to visit Samsung's Support website (see below), look up your model and all the available downloads for your product are there.

For other customers, we always recommend referring to your product manual or to official Samsung sources for any updates before relying on third-party fixes, even if it's just a helpful tech guiding the process. Installing anything other than officially authorized Samsung updates for your products means you run the risk of damaging your product or voiding your product warranty.

http://www.samsung.com/support

Online Brand Ambassador

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Well, the Samsung Ambassadors in this forum sure have been upbeat - unfortunately, back at Samsung, no improvements have been made whatsoever. Smarthub continues to plague nearly every Samsung Bluray player around. I love my player but 90% of the time I go to use Hulu or Netflix I have to fight, sometimes for hours, with this infuriating Smarthub download, Smarthub installing, Smarthub failing nonsense. (I know this is not news to anyone.)

I'm happy that on 5/21 the Samsung Brand Ambassador at least acknowledged that there IS an issue (I guess the 10s of thousands of people who bought devices with this joke of a Smarthub in them and who have been scouring the Internet for answers weren't just imagining the whole thing...) but we were promised some sort of resolution months ago and nothing is being done.

I'm not a lawyer but I would think that selling thousands of people a product that depends on a service you provide but then fail to continue providing constitutes fraud of some sort.
Is it going to take the thousands of furious Smarthub vicitims banding together into a class action lawsuit to get Samsung to take us seriously?

I know this rant sounds like I hate Samsung, but I assure you, I don't. I have a Samsung tv that I absolutely love. I've had it for years (thankfully it's old enough to have NOTHING TO DO with the Internet -- no chance to have Smarthub ruin it) and I rave about it. I've had plenty of other Samsung products that I love. I even love my current Samsung Bluray player. The picture is gorgeous, and when Smarthub cooperates, it's awesome for connecting to Pandora, Huluplus, and Netflix. The problem is that some genius at Samsung thought it would be great to have these updates for Smarthub CONSTANTLY that fail to download or fail to install or fail in some other fashion that makes Smarthub fail, thus rendering my Bluray player fairly useless.

I've been searching the forums again tonight for help and at least I can take solace in the fact that I'm not alone -- there are plenty of Smarthub victims our there to commiserate with.

By the way, Samsung, if you're listening, I've already gone through all the normal help desk channels -- I'm not one to rant like this in forums. You've not responded to multiple emails I've sent for support.

Kill Smarthub and maybe I'll consider ever buying another Samsung product in my life.

Thank you.

I purchased this blue ray ("smart") a few months ago. Try to install Netflix but since I was not able I was thinking that I do not understand the instructions. I let it there when I start back yesterday with it. I have a Sony and installed quickly. Therefore after an hour of trying this installation I quit. I start browsing today and found this forum and really got mad. Because this is from half of the year and seems that there is no solution. Even your remote control has a button named Netflix and can't installed. This is not a technical problem because if not you will already have a response to it. What are the options that I have since the store warranty is already over?

Hey Athosm,

Sorry to hear about that. What have you tried to fix it so far. Have you tried a player reset as we have previously suggested on this thread?

HD Tech

Online Brand Ambassador

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I did a smart hub reset, system reset even a hard reset ...nothing works. Just keep's on installing.

Is there any way to manually install Smart hub ?

Unfortunately, there's no way to install manually. Could you give the complete model code for this Blu-ray player? I'll see if i can dig up any more info on it.

Regards,
HD Tech

Online Brand Ambassador

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Model code is BD-E5700-ZA

Hi Athosm,

I'm very sorry for any inconvenience this has caused you. I looked through our troubleshooting options, and unfortunately, this sounds like it a service issue at this point. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Regards,
HD Tech

Online Brand Ambassador

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- Click here to visit the Samsung store on CNET