Re: Smart Hub reset
by GozaJ - 5/8/12 2:58 PM
In Reply to: Smart Hub reset by Samsung_HD_Tech
Smart Hub does not load, as I mentioned it immediately opens the "installing" screen. When I used the live chat with Samsung, the operator blamed the problem on my ISP. For future reference, your company should not be so quick to blame the ISP. I did a full reset of the entire blu-ray player, per the instructions on your website. Then reloaded Smart Hub, updated it, and reloaded all of my apps. The problem was clearly with the update process and not my ISP, as a reset of the player resulted in Smart Hub working again.
Hopefully, the next time a Smart Hub update is required, it will not result in me having to reset the entire player again. Also, Comcast was of no help as they charge for customer service related to this device.
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