Samsung forum: WIS09ABGN or WIS12ABGNX

by: jay-mak May 7, 2012 11:12 AM PDT

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WIS09ABGN or WIS12ABGNX

by jay-mak - 5/7/12 11:12 AM

Hello,


I have a UA40D5000PR Samsung tv. I have one question. I have been researching an answer for half a week now. Samsung customer service is rubbish.


According to http://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=wis the WIS09ABGN or WIS12ABGNX will both work on my tv. The problem is that on the 'supported models' section, my tv is not listed for either.

Also, the user manual says to use the WIS09ABGN. So I check on the Samsung website http://www.samsung.com/ae/consumer/tv-audio-video/television/tv-accessories/WIS09ABGNX/XZN only to find 'Your Product is not compatible!
This accessory is not guaranteed to work with your product.'
!!!

So what do I do?? Who do I ask?? I have emailed Samsung three times, and the reply is always 'We apologize that your mail has reached the Singapore system. We regret to inform you that we are unable to advise on export models.' And they leave it at that!!

My simple question is: Does the WIS12 have all the functions as the WIS09, as it is nearly half the price? And if so, will it work with my tv?

Well done Samsung, you just lost a Galaxy S III sale!

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