Samsung forum: Samsung DLP white dots fix?

Well, I called Samsung and I got it fixed just like brians43 said. Called them, told them I had white dots, and they told me Samsung gives out 1 free courtesy fix.

I called today and was told that my model - HL6156wx/xaa was out of warranty and that I could get an "out-of-warranty" repair from a 3rd party repair shop. The repair is going to cost me almost $500.00 - that does not sound like I am being taken care of...

This post does not have the ring of truth and poster just joined forum. This is poster's first post of any kind this site. I don't believe it's legitimate. Post sounds like a plant by Samsung, don't believe it's genuine.

Just trying to help out the original poster because he/she thought they missed a window. I joined only to reply because I reviewed these posting when trying to figure out how to get my tv fixed.

I'm happy they fixed mine. It was out of warranty and I was already looking at buying a new one. Now I don't need to. I just hope anyone who has the same problem calls before giving up.

gomdsearch, didn't you just join recently too--4/10/2012? This looks to be your first post, so what gives you the right to call out someone, when you should be looking at your own account. Have you earned your stripes?

I don't appreciate you coming into our forums and calling our members liars. How do we know you aren't from a competing manufacture? If you can't maintain a respectful attitude toward others in this community, I suggest that you go some where else where they'll accept your behavior, because we certainly won't.

-Lee
CNET Community manager

but I didn't call anyone a liar. I was honest but not disrespectful.

I was prompted to join because I tried to get Samsung to step up multiple times and they did not.

when you say things like "does not have the ring of truth" or "I don't believe it's legitimate" or "don't believe it's genuine" to me that's calling someone a liar.

Anyways I'm not going to drag this out to be who right or who's wrong... but have you tried posting your case in the forum for the Samsung reps to review? Do you have transaction number or reference number from your dealing with Samsung customer service failed attempt to helping you out?

Maybe you should create a new thread in this forum and give all the details about your problem and see if they can help you, rather than wasting your energy questioning or attacking other members. Have you done that? You really have nothing to lose, right? You never know, where the circumstances may change for the better.

Anyways I hope you get some sort of resolution to your problem, but please keep your attitude in check at the door. I'd appreciate it.

Good luck!
-Lee

What model was your TV? I called about my 61" dlp led Model # T6187SX/XAA and was told I would be charged cause my model number was not covered....BS. I even talked to a supervisor that was rude and said it doesn't matter if the white dots are on all channels or if the same problem exist in other covered models, it would not be covered. I was very disappointed as I read a few post on here and sounds like some are being helped and others not. I paid over 2,500 for this TV and only had it 3 yrs. I have 4 other Samsung products and can't say I will be buying any more after this experience. With a name like Samsung and the well known issue...I was confident they were going to resolve.....to know avail. I have placed a call to channel 7 "On your Side" in LA as they did a similar story in the bay area which resolved the same issue for a cpl and they were told the same thing I was by Samsung Supervisor. I'm hoping that will help as I think I've exhausted my efforts. Let me know if anybody out there can help before I go through all the trouble of getting in on the media to help me and others.

Just called Samsung and they said since TV is out of warranty they will charge to fix, I am not happy about this. I bought an extended warranty that recently was up. Had them out numerous times because TV would not shut off, now I must unplug it to get the center light to go out. I have lots of white dots and more appearing. They would not give me a price to fix and said I must wait for the repair man to give me a price. I am not happy with Samsung at all as I paid $2500 for this TV and after 4 years it is not working correctly.

Bottom line: Samsung paid for the chip and installation in my HLT5076 dlp TV. It was 5 years and 1 month old showing a dozen dots. I needed a supervisor to approve this as initially they approved only the chip replacement, then no help, then total replacement. After being told that I would get no help I asked to speak to a supervisor. Turns out I was denied because they had looked up the wrong serial number. Whole thing from call to replacement was 2 1/2 days. I watched the installation by the repair guy. If you get no help from Samsung then consider replacing the chip yourself. There are excellent videos on Youtube. Its just screws and disconnecting wires. The part you probably want is 4719-001997. It fits a lot of different TVs. Google the number. You can get it at Amazon or many other stores. Costs about $160. Should take an hour to replace if you go real slow and careful.

My repairman told me that white dots are when the mirrors fail in one direction and black dots are when it fails in another. Both are fixed by the chip replacement. You may also get a better picture after replace as the mirrors move better. They are each on a hinge.

I just called 1800samsung on my 5 yr old HL-T6189S 61" DLP. I was told my model did not quality for the one time repair, as such was limited to certain models which had above normal failure rates. I was give the tel # for the nearest auth repair svc. .

They told mee the same thing on my HLT6187SX/XAA we got the LED light engine in ours because it was supposed to last 10+ yrs without replacement unlike the light bulbs that have to be replaced every year or two. spent over $2000.00 on this set and it didn't even last 5 yrs. we still use our 14 yrs old RCA 65" projection and it's never needed a service call. and whirlpool was much more understanding on or 9 yrs old fridge when it stopped working. yeah for american co.

I have the same issue. Samsung told me our model just missed the cutoff. I think if enough of us called in to let Samsung know that the same white dot issue is happening in all the DLP tvs, maybe they would add our model to the list for one time repair.

Thank you everyone for the information! I was ready to scrap my HLT-5676SX/XAA until I found this thread. I called Samsung and they contacted a repairman and sent him the replacement chip and a few days later he repaired it a no cost to me! He said Toshiba won't pay for parts or labor and Mitsubishi just pays for the part and the consumer has to pay the $200 service call. Thanks again!

Just called Samsung for white dots on my HLT6176SX/XAA? Just as this thread states, Samsung is sending out a tech this week for a free one time fix. Makes me happy I've been buying Samsung TVs.

It took me a few weeks but I kept bugging after being told by all of the supervisors that my model wasn't covered. I finally wrote to the CEO desk on the samsung website and got a call the next day from the assistant who set me up with a one time free chip replacement. This was about a month ago and took me to try every thing but finally after going to the top and threatening to go to media it got fixed. Glad it was finally fixed just a little disappointed it was taken care of initially. They know its an issue but only have certain model numbers that are on list to fix....doesn't make sense when it's the same issue regardless of the model number. Hope this helps somebody.

Just joined to say still works to call . Got to this forum from Google. Call 10 min ago. Someone will be here Friday to fix it for FREE!!!!!!!!!!. Thanks to this thread I will be watching my sweet tv this weekend with out having to look through stars. Oh btw I have a 61" htl 617 model. Thank you who ever started this thread.

My Samsung DLP TV is model # HLT6189SX/XAA. I have the same white & black dot issue that is spreading all over my screen. I called 800-Samsung and spoke with a rep after just a few minutes. I gave her my model # and Serial # and was informed that my model # was not covered by the one time free repair.
She gave me transaction # 2116690595 and switched me over to her supervisor. The supervisor said they could not help but gave me a "request" # 5104915844 and switched me over to an "Executive Customer Relations" rep.
I gave the "Executive Customer Relations" rep my Request # and Transaction # and she said she could not help me either. She said that the dlp chip for my tv was "HLT618" and the one-time free repair was only for the models requiring chip #s HLT617 and below so my TV did not make the cut.
Obviously this white dot issue is affecting all the DLP TVs so they should all be covered. I wouldn't mind replacing the chip myself, but I would rather not pay the $180 for the replacement chip.

I also have a repair request for the white dot issue on my Samsung HLT6156 (ticket number4118076380) and the repair request was rejected. Samsung claims my model is NOT affected by this defect and this issue is due to "normal wear and tear". I am very disappointed with Samsung response to this issue. I will not be purchasing any more Samsung products, especially not high end HDTV that should last for many years to come. If Samsung is monitoring this forum and is willing to help me with this repair it would go along way to restoring my faith in the Samsung brand and I would be willing to recommend Samsung products to friends and family. Please help.