Samsung forum: HLT 5676SX/XAA 56" DLP TV -- White Spot Issue

The Service Center has scheduled the local techs in my area for Tuesday 4/10. Will update with the results.

Samsung will replace the DLP chip (if that is the problem) as a 1 time replacement only.

Go to >> http://www.samsung.com/us/support/contact
and start a live chat and tell them you have white spots on your TV. They will ask you a series of questions and will assign a work order ticket and contact someone in your area to come out and check on the issue. If the issue is just the DLP chip replacement, then Samsung covers the costs of the part and the service call. If that does not fix your issue, then you will have to pay for the serv call and the serv company will give you an estimate of what the true problem is and what it takes to fix it. You have to agree to this up front before going forward with the scheduled appt.

hope this helps.

I too have been getting the dreaded White spots on my hl-t6187s for the last month now. I called Samsung and got elevated to ECR, however they gave me the same response, your model isn't determined to be at the higher failure rate as others. So I tried this chat option and the person is giving me the same line. What a hastle!

Please wait for a Samsung Agent to respond.

All Samsung Agents are currently assisting others. Thanks for your patience. A Samsung Agent will be with you shortly.

You are now chatting with 'Juanita G'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is -------------
Juanita G: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Brad: Hello, I am having issues with White Spots on my DLP TV.

Juanita G: I am sorry to know that there are white dots appearing on the screen of the TV. Let me help you with that.

Juanita G: May I know the model and serial number of the TV?

Brad: HL-T 6187SX/XAA

Brad: AH-----------------

Juanita G: Thanks for the information.

Juanita G: Does this happen on all inputs (like DVD and cable box)?

Brad: yes, input source doesn't matter

Juanita G: Does the same issue happens on menu screen?

Brad: yes

Juanita G: May I place you on hold for few minutes

Juanita G: ?

Brad: sure

Juanita G: Thank you.

Juanita G: Thank you for holding.

Juanita G: Please try resetting the picture to it's factory settings as mentioned in the steps provided from the link below to fix the issue:

Juanita G: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00022334&fm_seq=22502

Juanita G: Is the link above accessible?

Brad: It is, I have already attempt this and it didn't fix the issue.

Juanita G: As we performed all the troubleshooting steps and issue still persists, the device needs to be serviced. Let me provide you with a link where you can file an online service request.

Juanita G: Please visit the link below to file a request:

Juanita G: http://www.samsung.com/us/support/service/request

Juanita G: You can get back to Live Chat with the ticket ID --------------- anytime if you run into issues filing the service request. We are available 24X7.

Brad: I am aware the TV is out of warranty, however I have read about the issues related to the DLP chip being faulty and am I expect Samsung would be willing to replace the chip free of charge if that is in fact the cause of the issue.

Juanita G: Our engineers have determined that after a certain amount of use, parts may fail and need to be replaced as a result of normal wear and tear, not an inherent defect.

Brad: Even if I had the TV on 24/7 for the last 3 years I've owned it, that wouldn't be enough wear and tear to result in this.

Brad: I might expect something like this for a $600 TV, but not from Samsung and not for $2000.

Brad: This is the reason I had purchased Samsung components in the past at a premium.

Juanita G: I understand your concern. I am sorry; as the TV is out of warranty, repair charges needs to be paid to get the TV serviced.

Brad: I've also read where numerous people are able to get Samsung to agree to cove the cost of the chip, if that is determined to be the issue. So I don

Brad: Don't deserve the same offer as other customers?

Brad: http://forums.cnet.com/7723-13973_102-560045/hlt-5676sx-xaa-56-dlp-tv-white-spot-issue/?messageId=5295454&tag=rb_content;contentBody

Juanita G: After thorough research, it was determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear.


HD_tech any help you can provide here?

Samsung_HD_Tech thank you for the work. Is a list of affected models available somewhere. I went through he EXACT exchange above.

Background: My problem was I called 1 800 Samsung on the 11th and was told this would be a one time replacement and to expect a service person to call within 48 hours. No one id and now my model is not one covered?

On the 11 phone support at samsung told me I qualified for a one time chip only replacement and to expect a phone call. after waiting several days I called back. Although Samsung had a record that I called, they said no record of promising me the one timw chip replacement existed. So I agreed to have a service subcontractor do the repair. Today I heard from our local Samsung rwp, he asked Samsung wouldnt give you the chip replacement? Sounds like they have done so in the past. What gives?ticket# 4114513148

thank you for helping but nothing back from samsung. i was contacted by the repair shop that suggested i ask originally and again they were supprised samsung would not ageee to a chip only one time replacement. the chip is $240 and service is $260 so we are going to do it as that is still better than buying a new tv. have you heard anything from your side? thanks again

Model_______________Manufacture Date
HLS5065WX/XAA Unit produced August 2006 and later
HLS5086WX/XAA
HLS5686WX/XAA
HLS6165WX/XAA
HLS6186WX/XAA
HLS4266WX/XAA
HLS4666WX/XAA
HLS4676SX/XAA All units
HLT4675SX/XAA
HLT5055WX/XAA
HLT5075SX/XAA
HLT5076SX/XAA
HLT5675SX/XAA
HLT5676SX/XAA
HLT6176SX/XAA

Be sure to go after Ti as well and the second tip is to ask about how humidity factors into the failures.

Just a tip.
Bob