Samsung forum: Can't purchase app cash

Answer Best answer as chosen by user Tamiacat

Samsung App Cash Refill error

by jbaaremartin - 5/9/12 4:56 PM

In Reply to: Can't purchase app cash by Tamiacat

Awaiting a response from Samsung on this 5/9/12 msg:

I can login to http://www.samsung.com/us/appstore with my ID and Pw.

But when I click the "Refiling App Cash" link: http://www.samsung.com/us/appstore/sso/signin.do?url=%2fus%2fappstore%2fewallet%2ffillEwallet.do I get the error message:

"Sorry for your inconvenience.
We are currently experiencing technical difficulties,
if the problem continues please call 888-899-7609.
Return to the App store home page"

A CSR in SC replicated this problem with my ID and PW in his instance of IE.

PS the "contact us" at the bottom of the page takes one to a screen offering a "Website Questions (only)" choice where "E-mail Webmeister" links only to "Email Product Support" not the webmeister. ???

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Standing by?

by Samsung_HD_Tech - 5/10/12 8:38 AM

In Reply to: Samsung App Cash Refill error by jbaaremartin

jbaaremartin,

Sounds like you're just waiting for a call back. So if you want me to look into this and keep my eyes on it, I can do that. Just post your transaction #.

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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Apps cash refill

by jbaaremartin - 5/10/12 7:26 PM

In Reply to: Standing by? by Samsung_HD_Tech

Not given a transaction number as the CSR said I'd have to deal directly with the website webmaster for which there is no valid direct link. Is the Apps web designed and adminstered by 3rd party under contract to Samsung? Can you provide a valid email to the talent responsible for the site? When one creates a new, different ID profile, "Refill" works to provide the opportunity to buy apps cash with a credit card. Why can't I get there with an otherwise bonafide Samsung user ID and PW ?

Thanks for holding up a helpful hand in this matter.

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Apps Cash Situation

by Samsung_HD_Tech - 5/11/12 10:59 AM

In Reply to: Apps cash refill by jbaaremartin

jbaaremartin,

Sounds like we're having problems on our end. So how about you go this thread and go to the Facebook support page: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/

Fill out the form and be sure to mention "HD Tech from the Samsung forum on CNET" sent you over. I'll prioritize your situation.

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

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