Samsung forum: Samsung remote disconnecting

Don't. Red to go through this proccess every time on the iPhone. STILL BROKE!!! COME ON SAMSUNG WHAT'S UP WITH YOUR CUSTOMER SATISFACTION!!

Wilt

Worked when I deleted and re-added the Ipad and when I closed and opened the app on the Ipad got the same problem with it dropping the connection. Odd how it works until the app is closed. Really need a fix from Samsung on this.

this worked for my ipad3 on my 2011 Samsung un55D7000LF thanks goodness!!!

After re-adding to the TV it works and then once I exit the app it disconnects. Still the same as it ever was even after the update they released.

Copy of what's been sent to Samsung. Suggested email address. See if there's a reply and a solution. will not hold my breath ;o)


Hi,

We are having a problem with the app Samsung have put out for the iPad (remote) to control the smart TVs.

This problem surfaced when Apple updated there OS for iPad 3 months ago. Since this update the app does not work anymore. It was invaluable as it gives a qwerty key board which makes using the smart TV's internet connection viable. Without a key board it's a disaster.

I have the latest OS for iPad, the latest OS for my Samsung TV. It was working so it's not a fault on my part. Samsung need to update their software app for the iPad. It really is that simple!!!

I have an iPhone, again the latest OS and that's set up exactly the same as the iPad. The iPhone works perfectly so it's got to b a problem with updating your app for iPad.

This is really getting annoying, no one seems to care at Samsung that there product is faulty. Most apps have a way to get in touch with the apps creation team. Give star ratings and feedback. Not so with Samsung. No contact so we can't complain or tell others purchasing TV's that the apps useless. Not good for a big multinational corporation.

Hoping for a response and a solution.

Wilt

There is a simple proof that the only problem is the Samsung iPad app:
The iPhone App is working fine on the iPad with iOS 5.1!
So there is no need to talk about supported models, correct setup etc.
If the iPhone app works and the iPad does not on the same device, the answer is clear.

Kind regards
MBurns

Following being referred back and forth between Samsung Australia and Samsung U.S. they actually had the audacity to say that they had received no other reports of there being a problem with the iPad app. I can hardly believe that they would say something so stupid!! Do they not realise that anyone can search google and discover the many hundreds of complaints across various international forums, many of them reporting the lack of interest from Samsung support??

Just got around to trying this, and iPhone version works without issue on iPad....but I like the new mytifi iPad layout now instead

I liked the Samsung app because I could use it Horizontally vs Vertically. I really wish they would get around to fixing the Samsung remote app for the Ipad.

Its very strange that TVs released in 2012 are not supported as per your post.

Well, I have UA-40ES5600R which is a 2012 model and samsung remote for this model was supported till now. But when I updated iOS on my iPhone 4, it starting giving problems. It looks like some kind of a new security feature introduced in iOS 6.0 which is causing this issue.

Please resolve this issue.

I have mailed to the email as per your instruction, waiting for a response from them.

Nope, it's not from Samsung.

Crystal-Pete,

Glad to hear your enjoying it, but allow me to clarify: the myTiFi app is not made by Samsung. It is made by an independent developer. Not a big deal, just want to make sure everyone is aware of that.

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I'm not sure how you worked out that I am enjoying the myTiFi app - certainly not from reading my post and I don't really care who actually developed it. In any case I would have thought that you would be concerned that a software product designed to work exclusively with Samsung TVs is poor quality.

I will probably spend the 99 cents - you never know, everything might work properly with the "paid for" version. All I want is to be able to use the iPad virtual keyboard when using the internet browser and youtube. I'm not going to buy that gargantuan $99 remote with the qwerty keyboard. The thing is bigger than my car !!

Please share your requests and bugs with us, so we can improve myTifi Remote.
You can send them to:

mytifiremote@imkapps.com

We value all user feedback and improve the app continuously to provide high customer satisfaction.
So the revision history at our site (a new release is already submitted to Apple).

Just a hint for the keyboard implementation: You can type on your keyboard, only when hitting the Done button the text will be sent instantly to the TV. So not character by character while typing.

Note: This post was edited by a forum moderator edit out unnecessary wording per explanation below. on 05/17/2012 at 8:36 AM PT

Your upgraded app posts may be useful and I hope those affected by the iOS upgrade are able to solve their problem with it.

We also don't mind you requesting feedback, but please keep your posts nice, and keep the taunts out of them.

I have asked the Forum Admin to edit your post.

Thanks for your help.

Mark

Ok, so I have paid the 99 cents but, as expected, nothing has improved. When I choose the Seach option in youtube the TV onscreen keyboard (not the iPad one) acts like a modal dialog in that it keeps the focus. There is no way that I can transfer what I type on the iPad keyboard to the youtube Search text box. Is there any way to disable the Samsung onscreen keyboard? I seem to recall that the free app from Samsung (that no longer works) did this automatically when it sensed that the iPad app was controlling it.

As a software developer I can understand the challenges that you guys are facing in terms of trying to work effectively across different stakeholders with a view to eventually implementing a useful and stable app. But I would suggest that you need to work a little harder and do more UAT yourselves as opposed to having the user community doing the lion's share of the testing for you.

I would be happy to work with you and do as much testing as you like - even to the point of visiting retail outlets to test the app with different models of the Samsung Smart TV. I was stoked when the first version of the Samsung app was released but, like for a lot of people, the gloss has fully worn off. In Marketing terms the whole thing has been a huge failure and has significantly damaged the Samsung brand. You can turn it around if you put in the effort now to sort out all of the issues.

That you're struggling with one feature of this App, doesn't mean the app in total is useless or full of bugs.
I have got more than a 100,000 downloads, and even since version 1.0.0 the iTunes reviews are positive; worldwide the average rating is 4.0 out of 5 stars.

I'm especially displeased by your accusation of not working hard enough. In my previous post I mentioned that I do more in an effort to please customers by adding their feature request and solving issues, than a multi-billion company as Samsung. But that was not rewarded by the moderators.

And as a software developer you should know that it's not realistic to work on a project, launch it as version 1.0 and go to the next project. Especially not in consumer programs, where always a lot of new use cases (and thus requirements) arise by the amount of users that start working with it. That's what's so attractive in making iOS apps; it's literally a combined effort of the developers and users (see for example the Credits list in myTifi Remote. These people all helped to test all features on multiple TV's and iOS Devices, to make sure it works for a wide range of users).

Despite this I still value you as a customer and respect your critics.
To help you with the search issue, I uploaded a short instruction video how I use the video search on my D6200.
See: http://www.youtube.com/watch?v=4PbASRHW3Bk

NOTE: To change focus on the TV's keyboards (text and numerical), use the yellow B button. When I set it to the numerical, the instruction below works.

What I do (entirely on the Internet Screen in myTifi Remote:
1) Press the SEARCH button, TV starts loading the search functionality
2) Type in a search term, in this case 'Porsche'.
3) Press the Done button on the keyboard to send the string at once to the TV
4) Press ENTER button to start the search on the TV
5) Press the UP button, to change focus to the search bar again and Press ENTER
6) Press the red A button, to clear the contents on the TV's search bar (as improvement I will do this automatically when clearing the text field in the app).
7) Clear the Text field in the App.
8) Enter a new search term, and press the Done button on the keyboard.

This can be repeated.

Does this help you?

Since these subjects are quite off-topic for this Samsung forum, I would suggest we continue our cooperation by private email, please contact me via:

mytifiremote@imkapps.com

This thread is about complaints regarding the lack of assistance, in fact any interest from Samsung regarding there iPad app.

Please keep to the subject so we can put pressure on Samsung to fix the app.

All the best Wilt

but it is not Samsung's app.

It is Apple's app for Samsung. Samsung have no control over this app and that explains why they are unable to support it or offer any assistance.

I can understand why some users don't want to accept this, but that is the situation.

Did you try the app developer's upgraded app as he offers here?
http://forums.cnet.com/7726-13973_102-5310983.html

Mark

Where did you get the idea that apps are all from Apple? The softwares is created and submited to apple. The Samsung app was created by or for Samsung. Look at the app it says Samsung on the installation page you installed it from.

Wilt

Are discussed. You may want to avoid adding to this sub-thread?

for Samsung at http://itunes.apple.com/app/mytifi-remote/id441912305?mt=8 by iMKapps

Mark

For now this is unsupportable since it's not a system by Samsung. You know you have a network and it's not by Samsung so as a SYSTEM, Samsung can never give support.

--> This is a very interesting issue that all the Smart device makers are facing. You are right to ask for support but since it's not a system from one company, where do we expect support?

There's a lot to debate here from the consumer view they don't care if a part was not from the maker. That is, a consumer would write that Samsung should support this even when it's not a Samsung system.

With that out of the way there's that other issue. Samsung has this model for apps. See picture at next link.
http://i175.photobucket.com/albums/w146/rproffitt2000/SamWorld.png

Notice that many apps are not from Samsung and there is no system in place to get back to the app author through Samsung. Now while you may think that's a problem, consider that the same system is used by Dell, Sony and many other makers. You get a Dell and if some app such as Office fails, you don't call Dell.
Bob

I updated my Ipad2 to IOS 6 and it fixed the disconnect problem so maybe this has been a Apple problem all along?

Here is what the app info is under:

http://itunes.apple.com/us/app/samsung-remote/id359580639?mt=8

Samsung Remote
Samsung Electronics Co.LTD.

The support page from Apple is: http://www.samsung.com/us/#latest-home (This link has NO reference to the APPS team, just a bunch of mobile devices) Clicking on support from Samsung, sends you to a hardware product list where you get chat or a phone number to call... I had that experience.

This looks like Samsung to me that did the development.

I have identical symptoms for

3D Blu-ray Disc™ Player (BD-D5500) Model #: BD-D5500/ZA
60" Class (60.0" Diag.) LED 7000 Series Smart TV Model #: UN60D7000VFXZA

All Latest TV/Blue Ray Firmware and all apps up to date

First, the workaround, SMELLS like a software BUG. Why would it work the first time continuously, until you exit the app. This tells me the network is working fine, and protocols are in place. Someone needs to look at the code that manages connection states and find out why first time is working, and second time fails.

Second: The argument that this is not a Samsung network is ridiculous. Its like saying I can't fix your FORD because you have Michelin tires on it. I am running a Linksys Small Medium Business network at home (Not a low end network), ALL 1GE switching and routing interfaces. All LOCAL NAT, LOCAL IP Address. If Samsung cannot support the largest home router company in the world, you don't have a product. Larger companies (like the one I work for) WILL debug the problem even if it is not our gear and at least REMOVE the parent company from the issue and definitively tell the customer if it is in our equipment or NOT. We cant fix 3rd party (Unless we have a 3rd party agreement), but we can certainly point customers to them with the debug details.

In this network, there is NO Internet in this picture, it is a wireless Ipad connection to a Wireless router (gateway/internet capable) and the TV is HARDWIRED to the port on the router. So routing is 1 hop (Wireless IF to LAN Port). I have CAT 6 shielded cable in the whole house. Cant get much better than that. Distance to router, less than 30 feet. full BARS.

I looked up this Samsung company that did the app, and here is what I found:
Looks like the app was done by Korea corporate, and the TV/Blue ray Player is in the USA Wholly owned subsidiary.

I would expect Samsung to ignore looking at the network and focus on the firmware connection interface code and find out why this has been going on for over 6 months in this Cnet post with NO RESOLUTION.

This behavior, is identical for the Blue Ray Player as well. I just tried the removal of the I pad in the settings, and it works until you try it a second time.

Again, I will rate this app at 1. Also, looking at current stats, over 50% have rated it with a 1.


Here is apple page on this app:

Customer Reviews












This app doesn't work with iPhone 4s




by

dahardesty










This app doesn't work with iPhone 4s















Keyboard?




by

Giants
Fan 2









Great app but where is the keyboard? It does not appear automatically with You Tube. Please fix this.

















The app won't hold a connection!




by

joedr1









There has to be a bug on the app as it always disconnects from the
TV. The app can't hold a connection for more than 10 seconds.

Given that a lot of routers come with the firewall enabled now, I'm seeing a lot more failures like this. It's also interesting that the iOS update cured one.

Samsung didn't supply the router or iOS and frankly with the blood in the streets (that lawsuit) I wonder about the future of Apple support here.
Bob

OK, Updated ipad 2 and new ipad to IOS 6

All apps/all firmware up to date


On both Ipads, the application will NOW work on the TV, however, the Blue Ray player will connect, and you can use the manual, and the game interface, but the remote interface crashes the app.

Other apps like myTifi Remote crash immediately.

I assume IOS6 will generate updates in dozens of apps, so hopefully the remote will start working on their next update. Ironically, I wanted the app for the Blue Ray player, as the TV remote already has a keyboard. I was hoping for the Blue Ray to work, I can live without the TV fix.

Guess I am stuck for quite awhile until they work this out...

Thanks for the suggestion, it was worth a try.

Jim