Answer Best answer as chosen by user mharb712
Samsung refusing to cover
by mjn138 - 10/13/12 5:36 PM
In Reply to: Samsung DLP White Dots by mharb712
Like others on this thread, calls and emails (as well as the suggested contact via Facebook), has revealed that they are unwilling to do anything to help.
"After thorough research, it is determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear. The part that has appears to have failed in your unit is not the same exact part that has been determined to fail at a higher-than-normal rate, even though the visible symptom is similar. The symptom can help indicate which part needs to be replaced, but it doesn't mean that the particular part was defective from manufacturing. We apologize for the inconvenience."
While I understand the concept of a warranty, it's in Samsung's best interest to fix this. I spent over $3000 for this tv 5 years ago, with the expectation that I wouldn't have to replace it for many years. My next TV purchase will certainly not be Samsung. Contrast this with my Apple products. I smashed the first iPad, went into the Apple Store, and they replaced it for free as a courtesy (I buy a lot of Apple products). Some companies understand loyalty (I've recommended Samsung to many friends due to the perceived quality of my current tv), and others, like Samsung, do not.
Was this reply helpful? (3) (0)