Samsung forum: Samsung TV: Smart hub not working (no apps)

The number on the back says ue40d5520. Thanks for any help you can give

BeccyS77 -
The browser feature isn't available for the equivalent model in the U.S. (though, that's not a definitive equivalent, so it could vary!), so the Samsung customer service center in your region is going to have to address that question.

I might go back to the person who told you that your model has the browser feature and see if he can confirm that for you.

The reset can help if the browser freezes, but yes, it should not take 10 minutes to connect. There ARE cases when you'll see "connecting" or "updating" or "downloading" on the right hand side of the screen, and that may take some time, depending on your connection. That IS normal.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I have a very similar problem with my Samsung TV D 6000 series. However, I successfully used over 30 applications including Web browser. Then the web browser icon was suddenly not operational (I could still access web browser thru favorites icon).
Trying to remedy this I madde a Reset of Smart TV using the blue button. Now I have only 11 basic applications and cannot install any additional ones, neither use the Search field. Checking the properties of Smart TV (thru the blue button) it still lists 34 applications, although there are no corresponding icons. The web browser icon is there but not operational, but I can still access web browser thru favorites icon. I have also installed the latest firmware but to no avail.
Any help would be very appreciated.

I am going to ring Samsung today, I'll post what I find out

I got these instructions from Samsung. My menu didn't exactly match their description but I was able to follow it through. First time around I did the two things in the email and it still didn't work, so I left the usb in the tv and then restarted my router again, made sure I had Internet connection by pressing menu on the remote and then going to network. Then when I switched tv on/off and went to smart hub, it asked me to update again, which I did. Then it started downloading the apps etc. looks ok now. Hope this helps!!
Instructions from Samsung are below...
ThankyouforcontactingSamsungandIhavepleasureinprovidingthefollowingassistance.
•RegardingtheproblemwiththeTelevision,wewouldadviseyoutotrythesesteps:
1-Kindlypressandholdthe"EXIT"buttonformorethan30seconds.
2-Amessagewillappearsaying"resetallsettingstodefaultvalues"pleasechoose"OK"
3-TheTVwillswitchitselfoff,leaveitforaminuteandthenswitchbackon.
4-TheTVwillstart"plugandplay"menu.
5-Kindlychoosethelanguage,countryandhomeuse.
6-Pleasemakesurethatantennasourceis"Air"andchannelsourceis"digitalandanalog".
7-TheTVwillstartscanningthechannels,waittillitgoesto100%.

•WewouldadviseyoutoupgradethefirmwareofyourTVfollowingbelowsteps:
1-Kindlydownloadthefilefromthislink(http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=3917945&CDCttType=FM&ModelType=N&ModelName=UE40D5520RK&VPath=FM/201110/20111028194955271/T-MST5DEUC_1019.0.exe).
2-ThenpleasefollowtheinstructionsshownintheattachedPDFfile,asitwillguideyouthroughtheupdatingprocess.

Ifyourequireanyfurtherassistance,pleasecontactSamsungagainandwewillbemorethanhappytohelp.

NeedtocontacttheSamsungCustomerSupportCentre?
...byEMAILusingthelinkbelowandweaimtoansweryouremailwithinonebusinessday
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31
...byTELEPHONEduringouropeninghoursMonday-Saturday,9am-6pm
UKcustomers0330SAMSUNG(7267864)
EIREcustomers0818717100

Thank you for publishing your solution. Alas, it didn't work for me, so I have still no access to applications or search. Beware of Smarttv Reset!

Sorry it didn't work for you - I don't think ours is fully working yet as we don't have a web browser button - I will stay away from the blue reset button - thanks for the warning. Are you in the UK? I found an alternative telephone number rather than the 0330 one Samsung gave me - it may be cheaper - it's 01932 454358. The lady I spoke to was very pleasant and helpful - hopefully someone there can give you the answers you need. Good luck, hope you get it sorted.

Today all of a sudden SmartTV started updating and it now works as previously. I assume that the Big Brother (or central server) needs some time after the basic reset (Exit button) to react. Even the web browser icon now works correctly (this might be due to the helping hand of St.Valentine).
Regarding your web browser: the leaflet I received with my TV set specifically states that web browser in Europe is available only with models 6500 and up. Not much help, I'm afraid. Then again it's rather slow and cumbersome. Gmail is not working properly and Samsung says they are not responsable for other applications (?). Gmail is obviously something very exotic to them.

Crazy isn't it. We bought our model TV as the guy in the shop said it would do everything, including web browsing - which is apparently not true! That'll teach me to believe what they say in-store! Glad you are back up and running. Hopefully this thread will help others out who have the same problem (or at least give them hope that one day it might just update and spontaneously start working again!). There seem to be quite a few people out there struggling with the same thing but not many online solutions. I had to trawl about to find a UK contact number to call - it really should be easier to find access to over-the-phone assistance rather than online help which is pretty useless.
Samsung take note!!

Glad all is sorted finally!
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Hi All,
I have the same issue, with samsung, please can you send me the steps to resolve this issue.
Many thanks

What issue?

You reply to a post by BeccyS77that doesn't mention having had any issue. All she says it's glad that something started again to work suddenly. So, according to that post, all you should do is wait till it's OK again.

Kees

I have check my internet connection with my TV it's ok
when i go to Smart hub TV
i can't search any new application
i have only the default one.

Regards.

What is your model number (and country)? Not all Samsung TV models offer the same SmartTV capabilities. This is specified on the special SmartTV leaflet you might have got with your TV set.

I have followed the instructions to download and install the update onto a dongle. Now what do I do with the dongle ????

nmccallister,

It depends on your model precisely where it's located, but it out to be a USB port on the back of the TV normally. Just so you know, this forum is meant to mainly support US products and customers. . So while I can't help you directly, if you want Samsung help, here's the Samsung UK portal for support: http://www.samsung.com/uk/support/main/supportMain.do

But we got a nice little community here, and they might have a few other suggestions to help you out.

Hope this helps you!

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

my TV does have usb ports on the side and the back. Do I just plug in the dongle and power on the TV ??

It's a Series 7 750.

Hi,
Only just revisiting this thread - yes, I think I just put the dongle in and turned on the TV...

The file has been installed on the dongle - Folder T-MST5DEUC and file
T-MST5DEUC_1019.0

When the TV checks the dongle it gives back a message that there is no file on it.

I have verified the presence of the file and actually re-installed it on the dongle.

Here I went to the UK site to get the firmware and it's some .exe file. Ran that and on my USB stick is the folder "image" with 9 files inside.

You should call Samsung and have them walk you through this.
Bob

hi,

i bought a 32 inch smart tv last week, i have connected the tv to the internet succesfully via wireless connection.

when i go to the smart hub to use the default apps on screen (eg samsung apps kids etc) i click on an app and on the top right hand corner i have "CONNECTING" on all the time and nothing happens.

can you help me out on this, how can i use the apps and browse the internet on my smart tv.

Please try to avoid cross posting.

And supply the exact model, how it's connected to the internet along with the transaction number from your call.

I have a few tips about the networking but can't tell if your issues have been addressed in any way. That is, did anyone talk to you about firmware updates, deleting and reinstalling apps and more.

It is best to put this into YOUR new discussion.
Bob

I'm facing the same issue since yesterday. Suddenly all the apps are gone without any warning. Now I can't even go inside Smart Hub. All it says is there is no network connection ERROR_UPDATE_003. The network status from menu says I'm connected to internet.

Tried Smart Hub reset and TV reset both, nothing helped. I updated to latest firmware also but to no avail.

I have a series 8 55" and today my smart hub just loaded up with no apps at all. No bloatware - nothing. It won't update, I can sometimes install an app but if I can it disappears again. Pulling the plug is sometimes the only way I can get back to TV, and resetting the smart hub doesn't work. I did run a firmware update for the TV, and my smart hub is occasionally saying an update is available, but it won't let me press ok - the cursor stays on the few remaining icons in the background. Not happy.

So last night I went into the Smart Hub and HBO Go was getting errors that it would not connect. So I did a reset and it deleted all my apps though the Smarthub using the 0000 pin method. When I went to try to get new Apps nothing responded. I searched for an update wirelessly on my TV and it did find an update to the firmware. It updated and reseted the TV but the Smarthub still was not responding to get new apps. So I went into the web browser in the smarthub and after about 1-2 minutes it said that it was updating. Once it updated and I exited the browser all the old apps were there (HBO Go, Netflix,ect.). I went into HBO Go and it connected with out any issues. I just had to re-register the account.

Hope this helps in any way... I was having the same problems as you guys were.