Samsung forum: Smart Hub Netflix Issue

http://forums.cnet.com/7726-7589_102-5133574.html?tag=posts;msg5133574

Hy guys I had same problem and finally could fix this problem. It's all about the date and time. Try to set it manual instead automatic and hopefully everything will work just fine. You may need to reset ur tv for its factory settings before. Good luck

THANKS! Problem solved. Followed the same steps as R_Dom
Reset tv to factory settings and opening Netflix from the web browser solved the issue. thanks again for posting.

Try changing your DNS server on your tv to google

To try it out:

Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers or
(IPv6 addresses supported too).

After hours of trying everything and talking to Samsung by phone, chat, and facebook a Samsung social media specialist thru Facebook gave me the fix above and it worked. Simple, simple, simple, yet the phone and chat reps swore they never even heard of this problem and promised more callbacks that have never come.

Just to simplify for tech newbies like me -- to get to the DNS settings select SMART HUB, MENU, NETWORK, NETWORK STATUS, IP SETTINGS, DNS SETTING to ENTER MANUALLY, DNS SERVER TO 8.8.8.8. OR 8.8.4.4.

So easy.

Hi b_amazed,

Glad to hear the Facebook social media agent got it fixed for you. However, it shouldn't have taken that long for you to get an answer. If you could, please post the transaction numbers from the previous phone and chat conversations so that I can investigate what happened.

HD Tech

Online Brand Ambassador

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I am still having problems after trying everything suggested. All I want is for the tv I bought 3 weeks ago to function correctly, or it shall be returned under the terms of the guarantee as a faulty product and I will simply purchase an LG, Sharp, Panasonic, Phillips, Toshiba smart tv that functions correctly and whose customer service is far superior.

Issue ID for this chat is LTK56402399656X

I did not write down a transaction # for the phone call, but I spoke with a male who tried to help and then said it had to be referred to the next tech level up and I would probably get a call within 24 - 48 hours. It is 3 days later and to the best of my knowledge it has never come. He took all my info. The same with the chat person promising to refer my problem. Thank god I took the advice of someone online and went thru facebook or I would still be waiting for this very simple fix.

Best idea would be to inform ALL techs about this common netflix connection issue so they can try the easy fix on the first call.

Thank you for asking for more info. Good luck improving service.

Hi b_amazed,

Thanks for that info. I'll be seeing if we could get this information passed along. If you want to message me and mention all this, I can see if we can look up the phone agents by your contact info.

Regards,
HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I'm replying in case Samsung HDTech may want a possible explainer why it helped.

If Samsung changed the IP address of servers, you see about 24 hours or more till the addresses propagate out to the world. Some ISPs don't invest much into their DNS (servers) and some like ATT were downright bad in taking weeks to update.

In a system I worked on that had this issue, we had a solution but this would be for Samsung to contact me and my other team members to learn what we did.
Bob

Thank you sooo much. I have spent atleast 15 hours on the Netflix issue. What you stated was absolutely right! Thanks again!

I can't guess if you tried the usual DNS 8.8.8.8 and 8.8.4.4 or if the router firewall is on but these are 2 things I bump into a lot.

If a maker changes their servers and a new IP is assigned, the longest I've seen it take to propagate out is about a month. Meanwhile the service line stays lit up.

There's a lesson for makers here.
Bob

I've tried both changes to the DNS and also one other address I can't remember. Maybe 4421? Also, I'm running hardware directly to modem with no change.

It takes 24 hours to a month for these server changes to be known to all the internet. Makes you wonder if the designers thought about that.
Bob

For all of you having this Samsung/ Netflix app problem, I share this so you can at least know:

So, the Samsung service technician showed up today. Of course, he showed up during one of the few times in the past month the Netflix App has been functioning. (I'd say in the past month it has sporadically worked approximately 5 times for a couple hours at a time.) Hopefully, it'll continue to work.....

Anyways, the good part. Finally, this technician admits that there has been an issue lately with Samsung and the Smart Hub functioning, in general. He says that a firmware update was supposed to have been ready to go last week, but it isn't ready, yet. Hmmm... Samsung has been working to fix an issue that they repeatedly told me they've 'never heard of'. HA! So Samsung IS AWARE OF THEIR PROBLEM. They are just playing spin control, and playing dumb to all of our complaints. Not appreciated. He suggested I should wait a week and see if the new firmware update straightens things out when it is released.

Hi Satibmort,

It's close enough to the truth to be called accurate.

HD Tech

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- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET