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Samsung forum: SAMSUNG refrigerator broken parts on back order

by: 96heckler January 16, 2012 9:12 PM PST

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SAMSUNG refrigerator broken parts on back order

by 96heckler - 1/16/12 9:12 PM

i have had my samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas, I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie A Christmas story) Till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window) the guy never shows. When I contact the repair shop they apologize and then tell me he wasn't coming to fix it he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I cant keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and If I get another company it will take even longer. I make another appointment and wait all morning and you guessed it the repairman shows up again after I have already left. At this point I am furious. I call Sears the place were I purchased it and they send a guy out that same week? It ends up being an entire board that is dead (part #da41-00404e) The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand they have to be ordered. More waiting........I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldn't tell it was bad until the board was replaced) To add injury to insult the fan also had to be ordered but it was back ordered that coupled with having to make another appointment once the part gets here means I wont have a fridge until the middle to end of next month! I have a child that lives here part time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.
<div>My claim number is

4113318483 and my contacts name is Steve ext


I need something done if I get no response to this posting my next call will be to Childrens Services, then the Attorney General, the Better Business Bureau, and finally my lawyer.</div>
Very dissatisfied customer


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