Samsung forum: Samsung White Dot Issue

I am perplexed that some tv's are recalled for the white dot issue, but my 3 year old tv does not fall into that recall category. If the tv's are having the same issue, why wouldn't all the tv's be recalled??

I am not looking for a new tv. I am only looking for the defective parts to be covered due to the defective technology my Samsung tv has.


Companies seek the holy grail of brand loyalty. Samsung has had this
with my family. The Samsung rep said, "I apologize. There is really
nothing we can do." It's a shame when companies take for granted their
customers.

I was told today that my TV isn't on the recall list therefore it isn't a Samsung problem. Basically they discovered the defect about 5 years ago when TV's started to get to a year or so old. Although they recognized there was a problem and implemented a recall, they obviously did nothing to insure the defective part was addressed and not used in their TV's.

I told customer service they were splitting hairs. Maybe Samsung needs to extend the recall and add more models because IT IS STILL A PROBLEM. I don't care if my TV was manufactured after they implemented a recall; they were still using defective parts!

The only way we consumer's can get Samsung to take notice is to band together and agree to inundate them with calls on a regular basis, hit their website, make YT video's and not stop until someone steps up. I paid 2100. for my TV just 3 years ago and now I have the freakin milky way on my screen!!

If you are with me let me know!

I am with you. My HL-T6756W has the same Milky Way, if not more and I talked to 3 people from Samsung today and all Negative result, they cannot help and all they can say is"SORRY". We can spread the word around about Samsung and their TV products, all Negative of course and the Internet is one Powerful means to do it. I will start with Facebook.

with you, sucks

I just had an identical experience Airman, they want $130some in labor and refused to just send me the part. I was prepared to pay $50 or so myself, but that's a pretty substantial amount. I don't see how they can admit there is a problem, cover the part, then charge me to have it replaced. Pretty sure I already paid them to build my tv once when I bought it...

This is not the first issue I have had with this TV either, and I got no help last time. If this is not taken care of I am done with all Samsung products in the future.

Ticket # 4113820538

Thanks

Purchased a Samsung HL 72A650C. Television has white dots. Samsung claims that my model does not have this problem and that this represents normal wear and tear. When a company has a known problem with a component, rebranding it with a new model number does not resolve this issue. My last big screen set lasted 15 years without incident. Claiming that a television becoming dysfunctional after 3 and a half years is "normal" is crap.
If I was aware of this problem at the time of purchase I would NEVER had purchased this unit.\

Just got done talking with a Samsung representative and she says she can't help me with this problem. The White Dots on the screen has escalated to thousands and it is getting worse everyday. After all the complaints regarding these Samsung Projection TVs, the rep says their was no Class Action regarding this products of Samsung. I guess we all learn from our mistakes and that was buying products from Samsung, and they wouldn't even stand by their product. A TV repair company called me, referred by Samsung, that it will cost me over $500 to get the eliminate the White Dots so I then tried another well known TV Repair shop in the area and they refuse to touch that Samsung model because the technician claims it will cost too much and they cannot give a warranty, his advice, buy a new TV and stay away from that company that made my TV. My alternative is to spread the word around about Samsung TV, on the negative side and to stay away from anything made by Samsung.

Service # 411 439 0199
Model HL-T6756W
Version PF01

I'm another one with the white dot issue that Samsung has refused to cover. I paid $500 to fix it because unfortunately I don't have the extra to just throw away a 3.5 yr old set. Mine is an HLT5087SAX/XAA. The repair tech encouraged me to call Samsung while he was doing the repair to try and get it covered. It was almost humorous because he and the 1st Samsung Rep were both surprised when I said I was told it would NOT be covered. Then executive customer service got on the line to tell me they would not do anything for me. Honestly, I'm not surprised considering that I am a registered owner and they never bothered to contact me about the capacitor issue my model IS covered for.

Ticket# 2112481713

As you might expect...I got the "party line":

"After thorough research, it is determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear.
Samsung can refer an authorized service center to perform any needed repairs. Because you are out of warranty, you would be responsible for the cost of any such repairs.
If you would like to receive quotes on service/labor from an Authorized Service Center near you please click this link: http://www.samsung.com/us/support/service/location"

Sounds like a possible class action is in order here!

I've submitted a request for additional assistance via Sumsung's Facebook support. I'm not sure how Facebook support helps. It only seems to provide a way for Samsung to handle issues quietly rather than openly on forums like these.

I'll be sure to post updates here. For now I'll remain optimistic that Samsung will come around and reimburse me for this repair.

I tried the Facebook support route and they gave me the 'normal wear & tear' routine. I requested very specific part number and model number information; we'll see if they help or not from here.

It's been over 6 months but you can read all the other posts about this part replacement and how it's not a HDTV maker specific issue. This part appears to have a much shorter life span than Ti predicted.
Bob

The only way I got real help was through the Samsung Office of the President. I submitted a complaint there and they finally covered the part. I also recommend joining the facebook support group.

I went to http://www.shopjimmy.com/samsung and fished from there.
Bob