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by: laststop2006 December 29, 2011 11:20 AM PST

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by laststop2006 - 12/29/11 11:20 AM

Bought model PN51D530A3FXZA from Best Buy back in Sept 2011. Yesterday on 12/27/11 while watching TV the screen suddenly just went off. Tried turning it on but no picture only audio. Looked closer and discovered under the front glass there were two internal spider cracks on the screen. There is no external damage. I've read up on this and seems like a common issue Samsung tries to side step responsibility time after time again. I've taken VIDEO of the TV which PROVES that there is no external damage and a TECH is supposed to come by sometime to verify but from reading other posts seems like the techs side with SAMSUNG. Maybe its from how hot the screens get, gasses, who knows but it wasn't due to mishandling by myself or anyone else. I've been a loyal customer with Samsung TV's for years and this is my first ever issue which I hope SAMSUNG will stand up and do the right thing as a Multimillion dollar thriving company should for their paying customers when it's obviously a manufacturing issue and a common one and they know it happens. For some reason I cant post the link to my youtube video but I will happily send to a SAMSUNG CS head. If SAMSUNG still denies from the video and technician I'd like to have head from SAMSUNG come to my house and PROVE it is not a internal issue. One of the worst things is when you pay hard earned full price money for a product and get something inferior in return and basically told by that company Tough Luck or word is everything and your word means crap even if you have HARD proof. I just want it fixed or replaced with a friendly smile.

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