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Samsung forum: Calling Samsung_HD_Tech...DLP shutting down

by: Stangin91 December 28, 2011 6:14 PM PST

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Calling Samsung_HD_Tech...DLP shutting down

by Stangin91 - 12/28/11 6:14 PM

My DLP is shutting down about 15-20 seconds after startup. It has progressively gotten worse. I have made several calls to the ECR dept. and have received no help. I have read so many posts of this same issue and Samsung doing absolutely nothing about it even though it is a known defect. My next step will be to contact the BBB. I have always loved Samsung and have recommended their products many times, I would hate for this to be the last time I purchase. Could you please escalate my issue?

Transaction #: 2110827616
Model #: HLS5687WX/XAA
USA

Thanks in advance!


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Calling Samsung_HD_Tech...DLP shutting down

by Samsung_HD_Tech Samsung staff - 12/29/11 2:30 AM

In Reply to: Calling Samsung_HD_Tech...DLP shutting down by Stangin91

Stangin91,


What I can recommend you do is use the process here in the Service Issues Thread.
http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/?tag=contentBody;threadListing

It's faster to reach out that way than it is for me to clog the pipeline.

--HDTech


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