Samsung forum: Samsung Blu-Ray cannot stream Netflix

Too bad you didn't just top post this.

I have the same problem. I called wherever service is. Lost them but not until they told me to unplug the machine to reset the timer and if that did not work reset the device. 6500/za.

Unplugged the machine. Plugged it in. Reset the device afterword. Redid all the passwords (that also is awful on this product). Could get AMOS, BBC, etc. Play a DVD. But, no Netflix. Freezes the machine.

Most up to date firmware (as of June 28, 2012).

Awful experience. I will never buy their products again.

Is this the UK version? If so, they only recently rolled that out and the bug noted here may happen elsewhere as Netflix pushed out this app.

Since Netflix messed up and you don't like how Netflix handles this, why would you not buy Samsung?

Again, this app is written by _________?

Bob

I have the same problem. Spent hours with Netflix as well as Samsung. I knew from the start it is a firmware issue, because it was working fine and started acting like this after a firmware update. Both parties tried to roll the ball towards me. Netflix said it is a Samsung issue and Samsung said it is a Netflix issue. Once they don't have answers they told that it is my ISP problem. But as I mentioned I know it is a firmware issue(I am also an embedded software developer.. so it is kind of hard to trick me).

I have a Samsung LED TV. Right now Netflix is working on it. So I am not going to fuss too much, because it is totally useless to do so unless they fix the bug.

I own 6 Samsung hard drives, 1 netbook. I'll never ever buy a Samsung product again. If they can't back up their own products, why do we want to buy it?

As Netflix writes the apps for these devices, your ire needs to go to Netflix as well.
Bob

Yes. That is 100% true. Somehow they(Samsung and Netflix) must coordinate this process. Since there is no coordination, as customers we don't have no where to turn. They roll the ball from one side to another. It doesn't matter whose fault is this, but ultimately customers pays the price. That is the sad part of this story.

It appears and maybe not on many other makes. Netflix users seem to notice when it's not there and look at the front of the player and write "That maker" is at fault.

They are right you know but I thought I'd add that Netflix is likely straining at the gills to get their player onto all those devices and then maintain them.

Here's my bet. They'll have to stop updating units just 2 years old. Wait and see?
Bob

"They'll have to stop updating units just 2 years old."
Yes.. this is a great idea....but then also they have to stop selling these so called 2-year old items in stores.

chhebills -
Just because the App doesn't update features for two years doesn't mean the feature won't work.

I'm running an early BD-P1600 and that's several years old. It's didn't stop working on Netflix.

Help me understand what this means, since this conversation seems to be in a different direction.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Samsung_HD_Tech
What this means is that for all of us Samsung has failed us. We will tell our friends, they will tell theirs, people coming to this board or others around the Web will see this and similar posts and eventually Samsung will begin to fall by the way side because our confidence in your company will drop to nonredeemable levels and you may just end up as the junior Sony HD ambassador. My suggestion is that you turn your attentions to your own company and start pushing them for customer service. It is staggering that Samsung can not see how expensive a $200.00 problem can be for them.
It is now 12-10-11. I just plugged in that Samsung P.O.S. that I have and guess what, still no new firmware so that thing still will not read the licensing agreements Netflix has. I'm stunned. I have since quit calling Samsung because I just don't want to hear the same old broken record any longer. I suspect that Samsung has no intentions on making any repairs (go ahead Samsung, prove me wrong) and I join the ever growing group of folks that will no longer spend their hard earned money on Samsung products.
On Black Friday I purchased a Sony and Netflix works fine on it. In fact, it works better, faster and has a ton more apps than the Samsung ever did.
That Samsung now rests on a stack in my basement with a VHS and DVD player. Not sure why I kept them but he, wide ties may make a come back as well.

I called Samsung customer service more than 8-10 times. As I have mentioned in my previous post, I knew right off the bat, it is an firmware issue. Some customer service representatives in Samsung, promised me return call within 24- hours. But still I am waiting until that 24-hour expired(probably they are in a different world and time goes slower in there). None of the agents were capable of solving the problem(I don't blame them.. because they can't do anything..it is a firmware issue). I just wanted to raise this issue to the highest level reachable. Eventually I was able to hold on a so called "supervisor". She had no clue about what she wad talking about. She needed to roll the ball to my side, my ISP, etc. After everything failed she said, it is Netflix problem. Then I called back Netflix and told them what she told me to explain to Netflix(I am not going to write it here..useless). Netflix customer representative told me that lady has no clue about what she was talking. So who is talking the truth?

People will tell that App is developed by Netflix and so Netflix is to blame. But let me explain them something. Let's say you got a Apple Mac Book. As everybody might know most of the parts including hard drives is not made by Apple it self. Probably it is a from a different company. So what happened if your hard drive failed? Are you going to put the blame on Apple or the hard drive manufacture? My suggestion is to put the blame on Apple for using a poor quality product in their expensive line of products. This is just an example. Samsung have put a poor software product in their system. So whose fault is this? It is a Samsung issue. Of course part of the blame goes to Netflix where they developed this App..But again it doesn't matter.. We got a Samsung product. So it should work as it supposed to be. If Netflix App has software glitches they must not include it in their product. But right now what is happening is that Samsung does all the marketing telling that we can use it to watch Netflix. Some people like me explicitly bought this to watch Netflix. So if that function doesn't work why do you keep it in stores telling that you can use it to watch Netflix? It is a lie.. right?

Bottom line is that if Samsung has some issues with Netflix App, they have to resolve directly contacting them. Customer must not be a victim here.

For folks who try to put the blame on Netflix, for example, next time when their hard drive fails in Apple Mac Book(again.. this is an example), should call the hard drive manufacture instead of Apple.

Again I just took this Apple Mac Book as an example.

Dear HdTech:
When you do business, you always receive positive comments as well as negative comments. I don't blame for any product for having some software glitches. But the important part is how much the business tries to genuinely solve these problems and how long it takes to solve it. If Samsung is a small business in my neighborhood having handful of employees, yes.. they can take all the time they need. But here we are talking about a multi million dollar company that doesn't care about customer service. So I suggest that as a "Online Brand Ambassador", you may want to take our voice to your company. Because there is no way for us to reach it. We have to stop at your supervisor's desk which is totally useless. Please don't try to skip the problem that we are trying to address here. After spending close to two hundred dollars, I don't want a paper weight. Also I just want to let you know that my unit is still under warranty. So how about telling me a way to return this garbage and get my money back? That would be nice and highly appreciated.
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Seems that I am having similar issues as these nice folks.

I have a Sumsung 55 inch tv and the samsung blueray entertainment system with Netflix, pandora, etc. (this system is less than 2 yrs old)

I was having some issues with "network" connection issues for some time. Then I was getting horrible buffering issues throughout every movie. Of course, like everyone else, had hour conversations with Samsung, Netflx and Time Warner, all blaming one another for the problems.

My router is attached to my computer in the other room and this samsung blueray has the wireless router built into it.My Netflix worked fine for a year then it started having issues. Since it would say network interference, then cannot connect to network, I tried all of the suggested things, like changing channels of the router, etc, unplugging microwave, landline cordless phones etc, to no avail.

Mind you, I have another Samsung SMART tv with streamable netflix built in. That tv, connects with NO issues, so I know it isn't my router. Also the tv/dvd with the issue has NO problem connecting to other apps, such as pandora, vudu, etc. all the other apps work except netflx.

I have not attempted this solutions with the clock because I am not clear where to find this and what exactly needs to be done. Can someone tell me where to find whatever else should be checked or altered?

So are the rest of you saying that this Netflix app. just goes from working to no longer working???

I also know for a FACT it is NOT time warner cable or my lack of a good connection. It shows I have an excellent connection, I am connected to the network and again, I am able to access all other applications, and for whatever reason I can access Netflix streaming from my other tv upstairs.

This tells me that tv's that have the application built in " Smart TVs'" somehow are smart enough to make this app work. The app on the Samsun blue ray dvd entertainment system, needs serious help.

Maybe someone can help me understand why there is a difference and the specific rememdies.

I appreciate your clear advice (yes I am a woman )

Thanks guys!

K.

I have the EXACT same issue as the original poster. We bought our BluRay player at the end of summer 2011. Sometime mid-November Netflix stopped working. We tried everything stated above. I called Samsung Customer Service and was told that this was the first time the issue had been brought up, (ummm...ok). I was then told that I should contact my ISP. I explained numerous times that I can stream Netflix on other devices on the same wireless router/ISP but I believe my statements fell on deaf ears. Quite disheartening. I've been tracking this thread and finally joined CNET today so I could post. We will be calling Samsung tomorrow to find out how to get a refund on this defunct product. It's too bad-- I think Samsung neglects to realize how often this message stream will appear when people are looking for reviews on the Samsung BD-D5700 Blu-Ray player. You have to ask yourself, if you were a person... reading this thread.... what would your purchase decision be?

Why? Not one maker provides support beyond their product. For example one discussion here found that OpenDNS breaks Netflix. Samsung and almost all other makers do not support out networks so reading the above and knowing what I know they are all to be avoided.

But then again I've been updating the CNET Networking Forum sticky as we find out what can break this.
Bob

Utter garbage. I have worked for Netflix, and I took calls about this brand all day. They were the bane of our existence around the center. Certain things may have small-timeframe outtages, but we all joked at work that Samsung has been on a nine month outtage. What i could not say at work I CAN say here off the clock.... Samsung always tries to pass the buck to us, and their players are crap for Netflix.They never work, they always cause problems, etc. Two things people NEED to understand is that we are a content delivery service...we do not MANUFACTURE or control these devices. We also do not cover the transport to your house. That is all done on your ISP, network, and played on the device. If you have problems, it will ALWAYS lie in one of those things, unless the movie has the EXACT SAME PROBLEM IN THE EXACT SAME SPOT EVERY SINGLE TIME, in which case the digital file may be corrupted. The file is our domain. Secondly, we obviously don't manufacture the device, so it would seem logical that Samsung would control the application in how it works with the device...which they do. THEY BUILD THE APP as it interfaces with the hardware, and we design the user interface. Protip...the problem is the Samsung player. I have heard rumors around that they purposely sabotage Netflix on their players because they have a vested interest in another company that is a rival.... hearsay, of course.... Anyways, I hope Samsung folks give Netflix a rest and hound Samsung until they get their sh*t together.

Let's hope it gets some air.
Bob

This is very frustrating, My player did a force-update and began having problems. It will play Netflix for 10-30 min, then the screen freezes. Have to turn the system off and on to use the player again. I have called 6 times and was told to manually change the DNS server to varous different numbers. I was also told to reset the player settings to factory. NOTHING WORKED!!! Called again and was told that a rep would call me with-in 48 hrs, no call, no love $*#($(@#*! SAMSUNG

Wish I could carry this player to the corporate office and choke-slam it onto the CEO's desk. This player is useless!!!

Hi bste3754,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

We have the fallout of the recent hurricane which appears to have created a spat of issues like this in this and the AVSFORUM.

Let Samsung work the issue with you and try to avoid burying your pleas in old posts.

There is a almost SECRET KONAMI reset for Netflix. Did you hear or that or try it?
Bob

I added a few reasons to the link we have about Samung networking at http://forums.cnet.com/7723-7589_102-378511/samsung-owners-start-here/?tag=contentBody;threadListing

I am going to be purchasing a whole new system shortly (TV, blu ray and receiver) and after reading this tgread I am reconsidering purchasing any Samsung equipment.

I feel for all of you who feel like they have basically been stolen from. What a drag.

You only need to look into each catagory to see that Samsung does not support their product line. I have had issues with Samsung support to only get the passing of the buck to someone else's fault or it is normal wear and tear of a two year old product. I would understand from looking across the blogs and responses from Samsung themselves that their product life expectancy is two years. If that is okay with anyone I say go for it. I unfortunately got sucked into spending thousands of dollars on Samsung products only to use them for 2 - 3 years each. Samsung will not make another penny off of me.

You will find little support for home networks and internet issues from all makers. It's turned out to be just like your PC and an app problem. Now that these things have apps from other than the maker you see the same support issues.

If you need support for such things, think about what you read so far and how these makers do not support your network and third party apps.
Bob

With other makers. This issue where "apps" are written by other than the maker is testing folk and makers. We have that and the networking issue.

If anyone thinks this is a Samsung only issue, it's likely they only saw it on that make.
Bob

well, that was short lived. Let us watch Netflix for a while. We turned it off and a couple of hours later tried it again and we're back to square one. Did all of the above again and it didn't fix it this time. Grrrrrrrrrrrrr!