Answer Best answer as chosen by user matto227
My 61" Samsung is Model Code HLT6187SX/XAA has white dots
I called Samsung and was told that my model number HLT6187SX/XAA is not on the list of models that have the "white dot" issue. When doing a google search there are complaints all over the internet, same model number, of people who have this issue. The Rep, Ann, told me that Samsung could fix the issue but that I would have to pay for it. I told her that I wanted to escalate to the next level and speak to a supervisor. If Samsung says that this model number is not on the list then they need to add it to the list because this is a known issue and there are many complaints. I was transferred to supervisor, Abbey. She told me that based on the model we have, even though we are getting the white dots, it is because of normal wear and tear.
My comment back is that what she is telling me is that Samsung TV's ONLY LAST 4 YEARS.
My 61" Samsung is Model Code HLT6187SX/XAA, Serial No. AHEK3CKP802579E.
I was transferred again to the next level up the Samsung chain. Terrence finally answered after a lengthy hold (so far it is a 25 minute call and still ticking). Again I am being told that Samsung is not offering any accommodations for this model. The warranty only covers a certain length of time, 1 year. This is not a recall issue and the only thing they can do is set up service for us, assign it to a service center, Complete Electronic Specialist. So, bottom line, they are claiming this is not Samsung's issue, this is my problem along with all of the others who purchased a Samsung TV. BUYER BEWARE. NO MORE SAMSUNG PRODUCTS FOR ME. I WILL STICK WITH REPUTABLE MANUFACTURER'S. IF Samsung comes through in the end and stands by the quality (or lack of quality) I will post a comment stating that they took care of the issue. BUT AS OF NOW, SAMSUNG IS SAYING I HAVE TO PAY FOR ANY REPAIRS DONE BY COMPLETE ELECTRONIC SPECIALIST. MY COMMENT BACK IS THAT I WILL NOT SPEND 1 CENT TO REPAIR THIS TV OR TO PURCHASE ANY SAMSUNG PRODUCT.
Escalated up the ladder 3 levels. Got a call back from Kenneth at Samsung Customer Relations telling me that Samsung will not help with this issue and that to repair will be at my expense. So when looking at all of the beautiful new screens from Samsung come back and take a look at what you get after the warranty runs out.
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