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Samsung Series 7 Availability
Here is what I wrote to Samsung via facebook:
This looks like the perfect laptop for the money, but I cannot find where I can actually BUY it. The websites Samsung lists are all sold out, but that's just it. It was sold out on the first day it came out. There's no way every retailer in the United States is sold out of this computer when the computer was barely advertised in the first place. Certain retailers list it however, its the NP700Z3A model; not the NP700Z3AH one. The difference between the two is the backlit keyboard, express cache, and a few other features.I talked to Samsung Customer Service through the online chat and it was completely useless. The lady just told me to look around at certain retailers websites and that I should find it. However, when I called Samsung's Customer Service the lady told me that the H model is newer than the one that came out in September (the NP700Z3A). Accept I can't find a single store that lists the actual H model even if it's "out of stock". How can you expect people to buy your product when it's this impossible to purchase it? I own a 23" LED Samsung TV, the new Galaxy II cell phone, and I love them! I would really like to enjoy the NP700Z3A(H) as well!
Hi Mark, Thank you for reaching out via our Facebook page. We apologize for any inconveniences. This model has not been release. It will be available soon. Please check back with your retailer. In the interest of customer satisfaction, if you don't mind, please take a minute to let us know how we're doing by completing this survey:http://www.surveymonkey.com/s/SamsungElectronicsSupportThank you,Jessica B.@SamsungSupportSamsung Electronics Social Media Support Team
After searching more I found out that the REAL product hasn't been released yet. Samsungs website is confusing because it depends upon which way you go about viewing the laptop on their website. Certain windows say "coming soon" and others say "shop" and when you click "shop" it will lead you to Macmall and PCmall both of which are "sold out" of the laptop. Every review that was written about the computer since they introduced it on August 31st states that it would release on October 2nd which clearly isnt' the case. As I mentioned in my email to Samsung places like Amazon and Best Buy did sell them briefly, but they were missing things like the back-lit keyboard, express cache, and the 14" was missing the optical drive even though the picture shows and optical drive. Now Amazon has completely taken the computer off it's website because I imagine there was a great deal of customers returning the computer. Both Best Buy and Amazon were saying that the laptops had the specs of the (H) model when in reality is was the NP700Z3A one. I need a new laptop fast, but am willing to wait because if Samsung is smart they will release it within the next month considering that Christmas is right around the corner. This whole situation is completely ridiculous....
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