Samsung forum: Smart hub not connecting to the internet

So my smarthub was working just fine now it wont connect. I am fairly tech and I have done everything
to clear out the cache unpluging modem and router for 30 sec and all of that. From what I have been
reading everyone says just update your smart hub and its fixed! Well here is th problem I cant even
connect to the internet to get the update! Any help would very helpful!!!

Steve

I've been having problems also. It's not my network, it's Samsung's!

Back in July I bought two new Samsung Smart Tv's (UE46D6517 & UE40D6515) for my livingroom and for my home office. When installing the first one I experienced some start up challenges getting Smart Hub to work but eventually it all worked well and it got connected to the Samsung services. I am from Denmark so Smart Hub quickly updated my Apps with Danish streaming services etc. It has been working well since then.
When I installed the the second tv on the exact same way as with the first I realised that even though my wifi-connection works I cannot make Smart Hub connect and update my apps. I constantly get the message (translated from Danish) "No network connection - try again later" even though I can open the Web browser and through that access the internet.
My local Samsung support is really no help as they believe that my router is the promblem or my network settings even though I several times have told them that I can access the Internet via the web browser on the tv.
When accessing "settings" in Smart Hub I can see that the menues are slightly different between the two tv's and I believe that there is a software bug in the system.
Now Samsung agreed to send out a technician to look at my problem. I will keep this threat updated with latest news in this case.

I spoke with Samsung tech support today (9/4/11) and they acknowledged it was a smart hub issue. Oh well, guess we will just have to wait for an update on this issue...

Oops, forgot to mention my stats...

Samsung HT-D6730W Home Theater with Blue Ray/3D DVD, bouht it yesterday, having smarthub issues as well (sometimes it works great, sometimes it cannot connect)

Hello

I also just purchased my Samsung LED TV and am having minimal success connecting to the internet. I couldn't connect through a wired connection, but I could connect through wireless. I performed a power-cycle and unplugged modem/router, but still can only connect wireless. I changed cords as well. Even though I confirmed my connection through my wireless network, I received the same 'network interference' problem.

On a separate note, I also just bought a new surge protector with an in/out to protect from surges through the cable connection. Could connecting through the surge protector cause interference on my network?

I've been troubleshooting all day trying to connect my smart hub, to no avail. To reiterate, have connected via my wireless network, cannot get connected hardwire. Even when I'm connected through wireless, cannot use smart hub.

Seems to vary with location.

Maybe they should reconsider this?

If people don't mind answering,

What region of the country/world are you in? Maybe this is (or was) a regional issue, and I can escalate it that way.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Here I have a caching DNS and behind that we switched to Google DNS and well, I can hardly expect everyone to go to such extremes. Lookup failures are rare here.

As I wrote router firmware during the 90's this gave me a view under the hood and behind the scenes so my troubles are rare but it does help me understand why folk have trouble.
Bob

I'm based in Seattle, WA.

Network Settings says that I can connect to the Internet. When I go to the Smarthub screen everything looks good (i can even navigate around) but I can't select anything e.g. highlight Samsung Apps and click "OK" nothing happens, it doesn't even hang.

DLNA content works ok.

This is my second Samsung Blu-Ray. My BD-6500 works ok (it has no Smart Hub). My BD-5500 doesn't work (has Smart Hub). I even upgraded the firmware to 15 and still nothing. Worst thing is the Smarthub login form is completely broken. If I select it it loops round a "Network Interference" dialog box. You can't stop it without switching off the player.


This is really frustrating, I want to use it to access my Netflix account and I can't. It hasn't been working since I bought it on Sunday 9/4. Seeing as it's only 4 days old I'm really tempted to take it back to Costco and go get a Panasonic 210.

Please Samsung sort this out.


Apart from this forum, there is no information on this.

hkpandya,

The SmartHub has been up since last week. If you're still having a problem connecting to the network, it may be a network or firewall issue.

It was down for a few hours. It's been a week since.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I bought a Samsung 46'' LED 6900 and I finally got connected, but now the picture periodically blinks while streaming Netflix, or streaming from southparkstudios.com (sorry I love that show). I'm hoping it is a bandwidth / network issue, and not a problem with my TV. Has this happened to anyone else?

Joe Something

Has open discussions with no clear reason why it doesn't happen to everyone. The sad news is that Netflix writes and issues that app so while I think you need to call Samsung (report it folk) the company that will have to fix it is Netflix. Some are unaware of this.

It's like your Dell computer with a buggy piece of software. Dell didn't write that.
Bob

I know this sounds silly but you have to let your smart hub update......i was turning my system on and off and it would pop up and "available update"....well there was about 3 different updates and i had to restart my system over and over again. and its now its perfect!!!! Hope this helps guys!

The Netflix Blink is one of those issues that follows devices around.

We have hopes Netflix would issue a fixed version and I'd be a little gunshy to write it's fixed for everyone now.
Bob

That's excellent. I will update Smart Hub and see if that works. I'm just happy it was not an issue with the TV itself. Thanks, all.

Joe

BTW this is the first time I have ever participated in a forum such as this (especially since this is my first major LED purchase). It's great.

I called Samsung support about my Smart TV (April 25, 2012) and was told their Internet site was down for scheduled maintenance . The support person said it would be 24 to 48 hours. I inquired about how often this occurs, and was told "not often". He said it wad down in January 2012 for a "few days". This is in Maryland, US.

Samsung: Do all smart TVs go through the same Samsung website? What is the frequency of 'down dates"? Why isn't there a posting on a Samsung website to inform customers about these down times and anticipated return to service times?

mapwu2,

Just thought I'd clarify that you're not longer experiencing any issues. The scheduled maintenance should only have been on 4/24/12 12:00 a.m. - 5:00 a.m (EST), and you should have had an notification appear on your TV.

I apologize for your inconvenience; however, please let me know if you're still having any problems with your connection to Smart Hub.

--HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I have a Samsung Blu-ray DVD player BD-D5700. I had similar issues to those identified in the above thread. Can no longer connect to Smart Hub. I disconnected everything - including, modem, router, and dvd player and reconnected by hard wire (i.e., not wireless). Restarted. Logged in to Smart Hub. Then, before I could access any apps, I received a message stating that "Smart Hub needs to be updated. Starting now...." The problem is the player freezes on the "Installing" screen and never completes the update/installation. I've tried on 5 separate occasions over various days. I even left the machine running on the "Installing" screen overnight to see if the update was just taking a long time, and the it just never completes the operation.
Can you offer any advice?