Answer Best answer as chosen by user fchamat123
Samsung told us "Scheduled Maintenance"
We have a Smart TV (PN51E8000) that we purchased 3 weeks ago whose smart hub went down yesterday; no problems before then. I called Samsung support to troubleshoot the problem, and was told that their Smart Hub website went down for "scheduled maintenance" 30 hours ago. I was under the impression that the "scheduled" part of scheduled maintenance would allow them to alert customers. When I try to connect to Netflix or any other app, I get a message about my network being down, even though it is not, and an error code (error_model_bind) or (error_plan_001). I was told it will come back up in 24 to 48 hours. If it doesn't come back soon we'll return the TV.
I'm not even sure I understand why the hub has to connect to Netflix through their site, that seems like a fundamentally bad design for this very reason. In fact, we were able to watch Netflix on the TV through a connected computer, bypassing the (now) Not-So-Smart TV.
Was this reply helpful? (0) (0)