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Samsung forum: Black circles on LCD screen?

by: TKris July 28, 2011 10:33 AM PDT

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Black circles on LCD screen?

by TKris - 7/28/11 10:33 AM

We purchased a Samsung 50", 1080p LCD TV about 2 years ago. Yesterday when I turned the TV on I noticed a perfect black half circle along the bottom of the screen, in the middle just above the Samsung logo. When I turned my TV on today I saw two more, along the left-hand side of the screen, and one more beginning to form in the bottom left corner. I also noticed that the one that formed yesterday was beginning to grow bigger. I left the TV on for a bit and it appears that the ones along the left-hand side are already starting to expand. Has anyone had this problem? What could it be?


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Clarification request: TKris - Did this ever get resolved?

by Cyndi423 - 11/28/11 3:47 PM

In Reply to: Black circles on LCD screen? by TKris

We have the same issue and they refuse to do anything about it. We have extended warranty and they are claiming we did the damage to the TV ourselves (which of course we did not). I would be very interested to know if this got resolved. Ours has giant spots down the left and right of the screen. We woke up one morning and they were there.


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Here are the pictures

by Cyndi423 - 11/28/11 4:17 PM

In Reply to: TKris - Did this ever get resolved? by Cyndi423

Here are the pictures:

http://s1111.photobucket.com/albums/h475/Cyndi423/Samsung%20Fail/


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Here are the pictures -

by Samsung_HD_Tech Samsung staff - 11/29/11 12:56 AM

In Reply to: Here are the pictures by Cyndi423

Cyndi423,

I have seen this only a handful of times.

The best I can offer is trying the options in the Service Issues thread, but they would have to determine it was Samsung's fault outside of warranty. I'm sorry, but I have no idea what would cause this.

http://forums.cnet.com/7723-13973_102-542437.html?tag=contentBody;threadListing

--HDTech

Note: This post was edited by a forum moderator to edit post on 11/29/2011 at 1:29 PM PT


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Black circles

by Ronnyb64 - 1/4/12 4:56 PM

In Reply to: Here are the pictures by Cyndi423

I have the exact same issue. Have you found a solution yet?


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Black circles on LCD screen?

by Samsung_HD_Tech Samsung staff - 7/28/11 11:26 AM

In Reply to: Black circles on LCD screen? by TKris

TKris,
I'm sorry to hear that you're having this problem with your LCD.

Unfortunately, without being able to see the symptom, it's difficult to determine or offer any kind diagnosis. I'd recommend contacting the Samsung customer service center at 800-SAMSUNG for further troubleshooting and assistance.

--HDTech


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