Samsung Soundbars always need soundbar remote!
To all of you, lost souls who want to control Samsung soundbars with tv remote only - it cannot be done. There are 2 options:
Option 1 - HDMI/ARC/Anynet - You can only turn OFF (not ON) the sound bar with TV remote when HDMI cable is connected. You can also control soundbar vol with TV remote.
Option 2 - Optical Cable - You can only turn ON (not OFF) the sound bar with TV remote when optical cable is connected. You cannot control soundbar vol with TV remote.
I know we are not asking for much but here is tech support telling me the options available, i know u won't believe me!!! so here is the tech support chat:
Glen: I understand that you are trying to control sound bar with TV remote.
Visitor: exactly - So far, I can move up/down volume, turn off TV and soundbar - all with TV remote
Glen: How exactly you are connecting sound bar to TV?
Visitor: digital audio cable and HDMI out to HDMI-2/ARC IN
Glen: Let me explain this,
Glen: You can only turn OFF the sound bar with TV remote when HDMI cable is connected.
Glen: You can only turn ON sound bar when optical cable is connected.
Glen: Both functions cannot be done.
Visitor: please carry on
Glen: So, you can access to only one function either ON or OFF
Visitor: Is there a way that I can discard/not need the soundbar remote at all?
Glen: I'm afraid, there are no options.
Visitor: what is the recommended setup by Samsung?
Glen: If you wish to turn OFF the sound bar, HDMI cable is needed.
Glen: To turn ON, optical cable is needed.
Visitor: I have the optical cable
Glen: So, you can turn ON sound bar with TV remote.
Glen: But you cannot turn OFF.
Visitor: So I cannot solve it by having both cables plugged
Glen: Yes, both features are not available.
Visitor: ok got it
Visitor: how vol? Can I control vol with TV remote?
Glen: No, you can only turn ON sound bar, when optical cable is connected.
Visitor: in other words, there are 2 options: 1 - I can control vol with HDMI/anynet but TV remote will not be able to turn on soundbar -
Glen: Yes, that is correct,
Visitor: 2 - With optical cable, I can turn on soundbar with TV remote but unable to control vol
Visitor: and unable to turn it off
Glen: Yes, you are correct.
Visitor: last question, do you have a soundbar that I can actually control with TV remote?
Glen: No, all sound bars work with same features.
Visitor: sorry, last question ...
Glen: Please go ahead.
Visitor: I currently gave TV arc / anynet - but I don't have sound - do u have a recommendation?
Visitor: to solve this?
Visitor: is that because I have optical and HDMI cable plugged at the same time?
Glen: Disconnect optical cable and check once
Visitor: ok - got it -
Visitor: is there a work around ? do i need to get a different remote ? I'm looking for the implicity of having one remote - that's all
Glen: As of now, we don't have any updated information.
Visitor: Thank you Glen!
Glen: You're welcome.
Glen: I just wanted to make you aware of some really good support pages that are available to our customers.?Samsung SPOT (Smart Personal Online Training) offers real-time Samsung support with a product expert through live video chat. visit us at Samsung SPOT Our hours of operation(currently) are: Monday to Friday / 10am to 7pm EDT.?If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products.
Glen: Is there anything else I can assist you with?
Visitor: no I think you saved me extra hours of looking in the internet about doing this - Samsung may be able to save tech support questions by including upfront that the soundbar always need the remote
Visitor: no biggie
Glen: Thank you.
Glen: Please click on the blue "X close" button to fill the survey.
Glen: Your feedback is much appreciated.
Visitor: but a head scratcher for those of us who want one remote
Glen: Yes, I do understand.
Glen: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue "X close" button to receive the transcript of your chat and fill out a brief survey to help us serve you better. ?Follow Samsung Service on Facebook, Twitter and YouTube.
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