Samsung forum: BD D6500 blu ray will not connect to Internet

rmochfl,

I'm sorry to hear that you're having problems getting your Blu-ray player set up to connect to the Internet.

Outside of maybe a setting in the router (timeouts? firewalls?), the only suggestion I can make might be to check to see if you have the latest firmware update installed on the Blu-ray player. There a very few instances where the ISP would be blocking ports or destinations, but I have no idea if this is a variable, or if it might be something else in your network.

One option might be to change your encryption settings to see if your Blu-ray player connects or stays connected with a different setting. While I hesitate to offer networking troubleshooting, that has worked for others in the past, and is suggested only if you know how to properly secure your network.

I don't have any way to further assist you, but I do want you to be happy with your purchase. If we can help with troubleshooting the player on our end, please reach out to our Samsung customer service center at 800-SAMSUNG.

--HDTech

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We had a LG but had to take it back because it wasn't wireless. Then we bought a Samsung and it wouldn't connect to the internet. We now have a Sony (BDP-S390) it worked GREAT for TWO days then in the middle of a Netflix movie it stopped working and now won't connect to the internet. Called Sony and they told us we needed more speed from our ISP. We upgraded our speed but it still won't work. We also just purchased a new router. We don't know what to do. If you find out what the problem is PLEASE let us know!!! VERY FRUSTRATED! When we first hooked up the Sony it gave us like four different choices of internets to connect to (our and various neighbors) now it won't show us ANY. Our laptops, ipad and kindle all connect to the internet fine. Don't know what to do...about ready to give up!