by Samsung_HD_Tech - 6/24/11 3:34 PM
In Reply to: Brands by marvinskaboom
The audio out jack is available on the LE32B450, LE32B550 and LE32B650 models.
Here's the jackpack on the LE32B450: (Click HERE)
I'm sorry you didn't get a feature you wanted, and I hope we can earn your business in the future. But the feature you wanted was readily available, just not on the LE32B350 model.
We made models that would fit the needs of most customers, and a diverse number of customers. We make televisions for the budget customer all the way to the feature-packed customer. The only thing we can't do is tell each customer which TV we designed for them. That's the salesman's job to match the qualifying customer to the best featured television for them.
But to inject "greed" by comparing a global company's profile or "Research and Development incompetence" into this specific topic is a bit misguided, considering that it was available on every model except the entry-level model in that series. Rather, we determined that the 3-Series may have fit the needs of a specific demographic (and was successful for the most part), and it's a different demographic than the one that best matches you.
Again, it's a bummer to discover that a feature you wanted isn't there, and more than anything, I sympathize when that happens. I wish someone had taken more time to ask your needs, or better explain the differences between the 3-Series and 4-Series. We don't win when you're angry. But the feature was available on other models, and we offer a varied selection of televisions each year so that we can meet the needs of the most amount of customers.
I hope that helps explain, although i realize it does nothing to fix the situation. But there's not much I can do at this point to create a solution on a 2009 set. But you deserved a response, and I hope at least we can agree to part amicably if that's what we must do.
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