Samsung forum: Samsung 2011 Plasma TV Screen Filter is Peeling Off.

From what I've read on the boards, there is an issue with D7000s and D8000s, but not with the 51" sets, only the 59 and 64. It seems like a small group has been affected about 10-20.

Samsung,

I am too an owner with my screen peeling. I picked up my PN64D8000 from Best Buy on Saturday May 28th and being aware of this peeling issue, i decided to inspect the tv prior to leaving the store. There were no signs of any peeling, the tv was perfect. To resume what happened next, here is my posting from the forums linked above:

I just wanted report back with an update on my peeling situation.

I inspected the set very closely when i picked it up from the store. There was absolutely zero peeling and i know what i was looking for and where to look.


After about 5 hours of watching tv, i still had no peeling. The minute i hit the 7 hour + hours viewed, the left side top corner has started to peel, the right side top corner is still intact.


Put on Toy Story for my daughter last night and after the movie was done (which brought the tv up to around 8.5 hours viewed, I inspected the peeling again. This time, the top left hand side has gotten worst and the top right side has started peeling but at a much faster rate, it's probably around 3 times the size of the left side and this all happened within 90 minutes as it was not there when i shut the tv off with the last movie i watched as i look for it each time i start and stop the tv (like this is what i want to be doing with a new set....)

I checked my set since yesterday and it has grown even more now. The top right side has officially reached the pixels.

I spoke to a supervisor already at Samsung Canada however i wasn't given a ticket number, i guess i can always call back and get it and repost it here for you. I also have 2 picture which i will upload shortly.

There are an alarming amount of people who have this problem, ranging between almost every size, 7000 and 8000 series, and build dates of March, April and May so it's not a 1 off bad production batch.

My tv has a build date of April, if you need more details off this set that may help, please let me know what they are and i'll post it for you.

I am certain this thread will grow at a very quick pace with people posting there same exact problems and hopefully ticket numbers as well. People are just getting home from work as myself hence why there isn't a lot of traffic yet. David posted some excellent links which clearly show all the people having this problem, pictures and how wide spread it is.

No one is looking for a fight here, and nobody wants to sue anyone, people are simply concerned and rightfully so. Myself, a Samsung lover, have 4 Samsung tv's currently in my house and am hoping to get this problem resolved so it stays that way. There are no threats, the goal here is to get this issue brought to the attention of people at the highest levels, including manufacturing as quickly as possible and get problem resolved as it has become a real pandemic.

God knows how many of these defective sets are laying on shelves and warehouses across North America with defective screens. As for service calls as you mentioned, not a realistic option right now as people on these forums have already had certified Samsung Technicians come to their house with brand new panels and as they were taking them out of the box, they had already started to peel and another panel was ordered. Some of them are also on there 3rd set which means in the end, Samsung is going to have an unprecedented amount of returns on their hands which will translate in a lot of $$ lost.
It's actually a really serious situation, it's not something Samsung will be able to fix with a simple firmware update, so it makes it that much more serious. I don't know if a recall would be appropriate, but it needs to be addressed fairly quickly for the benefit of both the client and Samsung collectively as this is not going to look good as this problem continue to become public knowledge with no fix in site yet.

I am hoping people will continue to post their pictures or at a minimum report back here with feedback.

I will post my pictures shortly.

Thanks for all the help you can give us!!!

Tony

I bought a pn64d8000 yesterday 6/29/11 and after doing a quick search about my set I'm extremely worried about this problem and the run around from the samsung rep. To sum it up I'm refusing the tv and exchanging it for a different manufacture. I can't believe I didn't to better research. What a shame! I'm not going to take a risk on a 3 thousand dollar set. Just flabbergasted about the QC of samsung. The only thing I smell is a class action suit starting up soon with all these upset customers and I want no part of it.

roymongiovi,

it sounds like it was escalated. What did service say?

--HDTech

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roymongiovi,

Okay, thanks for that.

Keep me posted. I'll keep monitoring this thread.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I have a PN64D8000 and after reading these posts searched my TV and found peeling on the top right. The peeling doesn't go into the pixels so it doesn't bother me too much, but I filed a claim with Samsung just in case it gets worse. Purchase date was 3/22/11

I have to say, from my experience and what I've seen, this may be the case ONLY for detecting early stages of the peel when someone is paranoid about accepting delivery or pick up.

I knew about this issue, however never used a flashlight or off angles to look for it. It was either obvious or it wasn't when I got mine and at the time it wasn't.

After 2 days, you didn't need any flashlights or angle views, just looking directly at the tv as it is now and it's quite obvious. You can see the film literally peeling right off, and this goes for the left and right side top corners as shown in the links to my pictures. I did not use any special lighting, just walked up to the TV with my iphone and snapped 2 pictures. Some of the pictures in various threads are even more obvious with entire strips of film completely missing from the tv itself and even more severe peeling probably simply cause they used their TV more hours than I've reached.

For those who don't have this yet, or have it very little, keep checking your sets after usage as I had nothing one day and the next day it was about an inch in size.

I love my TV, I don't want to part with it, but at this point I don't really have any choice

Samsung_HD_Tech:

It would be comforting to know if the Engineers at Samsung are aware of this issue and they are working on a resolution. Is there any way to find out?

This discussion appears to be losing its direction. If folk want to get help, there is a way. But if folk just want to rant then let it be a rant thread.

There is a way to get help. Look at the others that got help and let's keep this from being another rant thread.
Bob

Post about the problem and get that all important transaction number.

We have seen a few owners that seem to not want to get this issue fixed. They won't call it in and seem to delay on moving to get it fixed, swapped or even denied. They seem to want to want something else.

That's ok but there is a system that seems to work.
Bob

I think the new order of things and systems mean there is much distance from you and I to those folk. If that's the goal of this thread then I fear it will end badly.

I have had similar problems with "things" and while I am a software author with embedded system and more experience I could never get in touch with the right folk to correct something that was failing. I had to accept the exchange or fix and move on.
Bob

This forum has a limitation and in this case I can write it will not be fixed even if you talked to the folk that program and control it.

I too am up on a chain with devices flung across the globe. But it means little to anyone so I rarely play that card.

The discussion will end badly if folk want much more than a fixed set. That is, even with 4 exchanges you rarely see it go that far since they would often change the model out.

Again, if this is your goal (get the news) and not having a fixed set, then this can't end well.
Bob

So the Samsung tech came by last Wednesday. First he tried to tell me there was no film on the screen, just glass. I had to tell him about the "Real Black Filter." Then he said I would need a new panel. He even gave me a service call report that he wrote "needs new panel" on.

Then he went back to Lakes Electronics who sent him out and told them there was nothing wrong with my set. I'm trying to get that straightened out with Lakes now.

Needless to say I'm not at all happy.
Roy

My PN59D8000 (made in Mexico - bought in Canada) is 6 days old and I have two bubbles under the screen film forming along the top edge. The corners are fine so far and the bubbles don't intrude into the picture area so I'm not going to do anything unless it gets worse. Since all the problems seem to be on the top edge I'm assuming that it relates to heat as that's where the heat builds up.

Samsung should jump out in front of this right away and state that the obvious production problem has been fixed as this is costing them lots of potential customers! I have three freinds who were waiting to look at my new TV before making their decisions and now none will touch a Samsung unless they are sure that the problem is fixed.

still waiting for my set.. (back ordered 64D8000)

Went into my local retailer before memorial day..their set was not peeling.. Went in 6/3/11 and the top right and bottom right showed signs of peeling. So seems to happen over time.. Ofcourse I showed the salesperson and he said he would contact Samsung.