Samsung forum: Samsung 2011 Plasma TV Screen Filter is Peeling Off.

We can only lock and delete. But a tip is needed here.

A pole is a stick.

And if you have this issue you call it in, get your transaction number then post here with model, transaction number for the Ambassador to look at.
Bob

Please answer the Samsung Ambassador's questions and be sure to add that transaction number to see what can be done with your TV.
Bob

This has not happened to my TV. Several people on the forum I participate in who have the issue will be posting info about their TV shortly.

Thanks

Roraniel posted because a bunch of members on our forum (HDJ) requested it, and they apparently don't have accounts here. Thanks for doing this, btw, roraniel. The word over at AVS is that one owner there now has screen peeling that is encroaching onto the pixels. One way or another, Samsung had better get this fixed pronto.

Yours,

David

Hi Bob,

I certainly agree with that. That is what the interwebz is all about, after all--sharing information to improve our collective lot.

Yours,

David

davidjschenk,

Nobody said otherwise.

I'm still waiting - 15 posts later - for someone who actually has the problem to post.

One of our competitors likes to come in here and make all sorts of subtle accusations against our products to scare everyone watching. Other media people try to bait me into making a company statement by using negative accusations and demanding I make a response. That's not what this forum is about. I'm hoping this is more substantial, but please understand that I'm powerless when people post things like, "well, *I* don't have the problem, but the word is..." several months into production on a problem I've never heard of.

So let's see an example, some descriptions and details before we start out threads with "Samsung had better get this fixed pronto".

I'll start this by saying that threats end discussions, and that's for the benefit of newcomers from other forums. Start throwing legal terms, and I move on to other threads where people are polite and want my interaction.

I have too much to do to "play lawyer" in the forums, and the real lawyers get really irritated when I try.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

davidjschenk,

Thanks for your reply.

Understood. There are certain angles that people take, and I hope my straightforward response wasn't construed as unwillingness to help. I like to help where I can, and I'm willing to rise to the challenge for people who post here, but I can't over-ride terms set by the service department (separate from me).

I noticed that one person has a replacement on the way, so it sounds like the issue is being taken care of through the normal, proper channels at 800-SAMSUNG when people call. If not, I'd like to help. But call 800-SAMSUNG first and see if you can get help first, would be my preference.

I don't join other forums, but they are always welcome to come here where we participate.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

I see we have 19 posts and finally one good post with the needed details for the ambassador to take a look at.

All this clutter may slow the process down. Please help everyone along here.
Bob

It's a fact we are now at 26 posts and one person with the issue, the all important transaction number so let's watch what happens.

There's a lot of clutter in this thread which can hinder the process. Again I apologize if asking for less is offending you.
Bob

I received my TV Friday 5/29. Have not used it to view any source material but have been running break in slides

Model: PN64D8000
Version #: I101
Manufactured: May 2011

Photo's
http://imageshack.us/g/857/img0795t.jpg/

As I already mentioned, my TV was delivered Friday, May 27th. I did a quick visual inspection to make sure the TV wasn't damaged during transit and delivery. There were no apparent scuffs, scratches, nicks, dents or cracks on either side of the TV. After installing the stand, I powered it on and immediately began running the break in slides recommended on highdefjunkies (HDJ) for evenly aging the pixels.

It wasn't until Sunday that I noticed a couple of members on the HDJ Samsung PNxxD8000/D7000 Owners thread mentioning their TV's were suffering from some sort of peel. After reading the posts I performed a much more thorough inspection of the entire TV, inch by inch. This is when I noticed the peel that is visible in the attached images.

I live by myself and by extension am the only person to have touched the television. I was very careful removing the protective membrane that surrounds the bezel and have in no way, shape or form touched the screen. The spot does not appear to have grown any since discovery.

I have not called the Samsung # you provided because the issue is still in its infancy and from what I have read the
technicians are performing a swap of the panel only. I don't want to seem rude but I didn't buy a TV
with a 3,799.99 MSRP price just to have it serviced 7 days into ownership. The only acceptable option is to have the TV fully replaced. At this point I have been waiting to see the extent of the issue.

x2c4me,


But if the return policy from the retailer expires, they will be the ones offering an exchange or replacement. After that point, we will repair the unit. Replacements are less common and at the service department's discretion.
I don't speak for the service center, but I'm pretty sure they won't be swapping it with a new television. With the warranty, they'll offer you a repair to fix the problem.

I submit that for your decision making process as a polite consideration. Some people demand a full replacement for the first repair issue, and all I'm saying is that I don't see that happen often. If you demand a full replacement for this, it's best to contact your retailer.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Went to BB today and both the 59 and 64 demo models had several (ALOT) of tiny bubbles on the screen. What a shame, have done alot of research and was going to purchase the 59 when I came across this problem.

So with all these complaints why is it that samsung is just sitting on there hands, i am so appalied by samsungs attitude towards this issue, now I'm in canada and I'm having this issue. i have a 59inch D8000 and i am so pissed off i would never of thought that samsung would let something like this slip there quality control,
now i have advised my customers at Future shop to avoid samsung till they can fix this issue,
we had 2 demo d8000 d7000 and both had peeling, we quickly removed these models from our show room,
all i know is that i love samsung but i have stopped selling it due to the fact that we had 10 returns, and i lost good money due to it, now i have read these forums and i can clearly see that samsung has and been avoiding the answer to help us paying customers to come to some kind of resolution, and why is that samsung?

why can't we have a clear answer to our problems? samsung? and please do not say have your unit services because that does not solve the issue we have, what we need is a better reliable anti glare coating.