Definition of a Design Flaw
by DucatiRacer - 7/22/11 3:47 PM
In Reply to: Mouse by Samsung_HD_Tech
HDTech--first off, thank you for taking to time to monitor your customers concerns, and to escalate issues as we work together towards resolution. Please note that market feedback may be the greatest measure of success or failure of products and ultimately companies.
Your customers are telling Samsung in no uncertain terms that one aspect of what are otherwise most certainly the best televisions in the world is severely lacking. If one of the buildings that I develop has a leaking roof structure, then we've either had poor installation, product failure or we made an architectural design flaw. If our HVAC system works, but is nearly impossible to regulate...we've likely made a design flaw. Any items in our buildings that are not user friendly or do not work as any reasonable person would expect, could indeed be due to design flaws. Call it what you will...bottom line, the internet user interface of Samsung televisions is not at all user friendly and several easy solutions are readily available, should Samsung chose to allow their compatibility or integration. This is perhaps the most frustrating aspect of this discussion, regardless of product progress to date.
If proprietary feature integration is an issue for some reason, then products like this Logitech PS3 wireless keyboard with integrated touchpad and other similar options have been available for years: http://www.logitech.com/en-us/gaming/mice-keyboard-combos/devices/3616 And the technology has been available for over a decade to do what is being asked--Samsung simply needs to incorporate connectivity and functionality. The company is too capable for me to believe that this is anything more than a choice not to offer this usability and feature in some form.
Bottom line--your customers are telling Samsung that there is a big problem. Quality, reliable and user friendly web integration into the home theater is long overdue, and too important a feature going forward...if Samsung doesn't get this right, someone else will. When my customers start speaking this loudly and emphatically, I listen carefully and move quickly.
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