White Dot Syndrom here too!
I am having the same issue... googled my model number and the words "white dot" and found many sites with people complaining of this issue. Called Samsung, figured it would be an easy fix with some many people experiencing same issue. I couldnt have been more wrong. I was told my tv didn't qualify, and that i should call the place i bought it for repair. WHY? It's not their defective DMD chip causing the problem, its SAMSUNGS! When did companies stop taking responsibility for their mistakes, and just fix the problem. My tv is about 3 years old, and we've already had to replace the bulb twice. thank goodness for extended warranties. Ridiculous.
I called back and told the rep that I needed to speak to someone higher up, as I am not satisfied with this level of service. I worked in Executive Support at Dell for 7 years, and know that just because someone tells you no, that doesn't have to be the end of it. But, real shame that you have to threaten that, or say the words "class action lawsuit" to get someone to listen.
For what it;s worth...
I asked them to attach a complaint to my ticket, and we'll see what happens. Any further advice is helpful. I just want my tv to work as it should for the money that we spent on it. My 13 year old 36 in tv still works like a charm, and cost me a 1/4 of this one. Not one service call for it either.
Thanks for letting me vent.
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