Samsung forum: DLP HLT5676SX White Dots are growing

I am having the same issue... googled my model number and the words "white dot" and found many sites with people complaining of this issue. Called Samsung, figured it would be an easy fix with some many people experiencing same issue. I couldnt have been more wrong. I was told my tv didn't qualify, and that i should call the place i bought it for repair. WHY? It's not their defective DMD chip causing the problem, its SAMSUNGS! When did companies stop taking responsibility for their mistakes, and just fix the problem. My tv is about 3 years old, and we've already had to replace the bulb twice. thank goodness for extended warranties. Ridiculous.

I called back and told the rep that I needed to speak to someone higher up, as I am not satisfied with this level of service. I worked in Executive Support at Dell for 7 years, and know that just because someone tells you no, that doesn't have to be the end of it. But, real shame that you have to threaten that, or say the words "class action lawsuit" to get someone to listen.

For what it;s worth...

Model HLT5676SX/XAA
Trans 5001309383

I asked them to attach a complaint to my ticket, and we'll see what happens. Any further advice is helpful. I just want my tv to work as it should for the money that we spent on it. My 13 year old 36 in tv still works like a charm, and cost me a 1/4 of this one. Not one service call for it either.

Thanks for letting me vent.

Hey HDTech,

I just wanted to give you an update on my TV situation.

A few days after your post I received a call from Samsung executive customer service and after some back and forth they were able to set up a free repair from a local Samsung repair service.

Today the Samsung tech came to my house and replaced the faulty board and now the white dots are gone.

After the repair I sat down to watch TV and noticed that now there is a fairly loud whirring/grinding noise coming from the TV that was not present prior to the repair. The noise seems to come and go but it is definitely new and very noticeable when it happens

I've read that a noise like this typically is caused by either the lamp cooling fan or the color wheel, although in my case I think it might be the cooling fan since the noise continues for a minute or two after turning the TV off. Also could using the TV with a malfunctioning fan cause any damage to the lamp if I continue to use it?

My other question is do you know if the board that was replaced would have any effect upon the overall picture quality? The picture looks different now but I'm not sure if that is because the TV has been reset to factory setting or if the new board has just had some kind of general change to the picture.

As of right now I'm waiting to hear back from the tech who came to my house in regards to the new noise the TV is making.

Thanks for all of your help with this.

I took your advice! Thank you very much!!

here is the orginal replied by Hazel5766

White Dot Issue by Hazel5766 - 1/16/11 1:57 PM In Reply to: White Dot Issue on HL-T5076S/XAA by 8286glenmar
I
called directly to Executive Customer Service and had no issue with
them fixing the TV. When I called regular customer service, I got the
response of your model is not on the list. So try calling ECS at
1-800-522-7341. Let them you have been reading about the issue on CNET.
Good Luck