Correct.. via the STOP button not On button on BD C5500
You are correct in respect the reset protocol, I had that wrong. The resent is via the Stop button. That was offered by the customer service agent and I followed previously. The mistake recalling the exact protocol was mine. Just in case, I have tried the reboot with the Stop button again without any change in the behavior of the BD C5500. The unit still defaults to a black screen with a downloading window in the lower left hand part of the screen when the Internet@TV is selected.I also tried the hard boot by turning the power to the unit off at the surge protector for a few minutes and then powering the unit and turning it on. This did not change the results.
At this point my, disapointment with Samsung is not with the telephone customer service agents. I note here that HD Tech has not provided any addition solutions or options that the on-line service missed or failed to provide. My disapointment is focused on the firmware updates that appear to be the root of this problem.
Samsung should take responsibility for the unstable nature of this firmware platform if it can disable a $170 product due to unrelieable downloading protocol and installation. That coupled with insufficient default to reset the unit to a reliable factory default that would allow the flexibility of reloading the firmware upgrade, just seems like poor engineering or poor manufacturing. Niether of which I am interest in buying into again.
Basically I now have a product that delivers only about half of what I purchased the unit to provide. The CD/Blue Ray player still work, but the internet products are not supported. To solve this I am being asked to work through an hour or more of trouble shooting with customer service by phone and then asked to pay another $50 dollars, approxiamtly one half of the cost of a new player, to fix a firmware installation problem that was offered as an upgrade by Samsung.
Spending more money on this unit does not make business sense to me, I am not interested in spending any more of my time or money investing in a Samsung product that is unreliable and insuffiently engineered to allow resonalble management firmware upgrades that will benefit consumers.
If there is some defect in this product's manufacture, and this is an isolated insiden, I would appreciate candor regarding the products reliability to date.
If there are any other potential fixes to this product, I am open to trying them. A solution here is what I am looking for from Samsung.
As always. -river327
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