Samsung forum: Cannot Activate Netflix On New "Smart TV"

cadmium48,

I'm sorry to hear that you're having trouble activating Netflix.

If the other Apps are working and Netflix isn't, that usually points to the App itself, but that may not be the case here.

If it worked on the same model, but different TV, then it's most likely an issue with the TV itself. I'd recommend checking your options for an exchange or repair.

If you'd like, with the TV on, press and hold the EXIT button for 15 seconds, and see if you're prompted to RESET. If so, press YES and [Enter], which should put the TV back into out-of-the-box condition, and reload the firmware. Then, try connecting to the network again and try launching Netflix.

--HDTech

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cadmium48,

Great news!

We're in different buildings, but I know a few of the fellas over there. I'll be happy to send it over.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Sorry but that's all I know about this.

thanks lot!
but my DNS's in my router are
Primary DNS Server :<span id="wan_primary_dns_0" class="output">75.75.75.75
<label class="duple">Secondary DNS Server :</label><span id="wan_secondary_dns_0" class="output">75.75.76.76
<span class="output">i dont think those are OPENDNS, or they do?
<span class="output">thanks!!!

i have overriden the dns given to my by my provider (comcast) with 8.8.8.8 (Google DNS) and nothing happened!
Please, another solution?
thanks a lot!!!!!

I am using OPENDNS to control access to unsafe sites for my child. OpenDNS is a provider of Internet security and DNS services. I therefore cannot substitute Google DNS. Even though I am using OPENDNS, I have the settings such that I can access Netflix via WII, Xbox and computer but not my incredibly "Smart TV". Samsung may be requiring additional authentication through other sites above what WII, XBox and my computer are using. I am trying to find out what OpenDNS settings are required in order to get this Smart TV operational with NetFlix.

i put the tv ip address in the DMZ of my router and nothing yet...
Please any idea?
thanks!

yes, tv is wired and i did what you said (entering the ip, dns, netmask manually) but nothing happens. please anyone has another idea.
thanks you!!

Awesome. You are correct that the TV does not have to use OPENDNS. I could not get google DNS to work before when manually overriding the DNS before on the TV. It now works for whatever reason. Could have been some other setting I overlooked. We will mark that one in the user error column. Thanks for your help.

Youtube, Hulu etc. everything works, but the Netflix App does not! I tried to reset the TV by pressing and holding the Exit button - but the reset option did not appear for me. Is there any other way?

I really want to avoid the hassle of returning the TV. Would appreciate any help/tips you can provide!

Thanks
Sam

Please continue your discussion at http://forums.cnet.com/7723-13973_102-567366/netflix-app-not-working-on-samsung-smart-tv-un46es6500/?messageId=5332098

It's too unwieldy and hard here. I'm locking this old discussion and hope you can make a new and complete with network details, firmware versions new post.
Bob

Is old and your new post may not be noticed down this far.

Read http://forums.cnet.com/7726-13973_102-5332122.html?tag=posts;msg5332122 and other replies and then I suggest you make your own new discussion.
Bob

I was having nearly the same problems connecting to Netflix as everyone on this thread:

-I could connect Smart TV to internet and use other Smart Hub apps but Netflix app said "You are not connected to the internet" when launched.

I don't know what changed or how it connected but here is what i did when it finally worked. It does not make a whole lot of sense but here you go:

- I did not change any settings on my 5 yr old Netgear router; I have at least 7 other devices connected via WIFI to this old router and they all work fine

-I took one tip from this thread and performed a reset by holding down the exit button for 15 seconds and clicking OK to return to factory settings; but this time when i did it; I unplugged the power cord from the TV (when i did this before i did not unplug); then of course I connected the power cord back to the back of the TV.

-Then I ran through all the setup again; it didn't take long and for some reason I did not have to re-enter my Network key or pair the QWERTY remote.

-Then something I did different during the Network authentication was changed my DNS setting from AUTO to Manuel and entered a bogus DNS server IP of 75.75.75.75;

-Then tried to continued through the network setup process and it gave me an error that it could not connect to network

-I went back to Network settings and change DNS from manual to AUTO and then went to next step; connection to my network was established

-Then the setup came to an auto setup to scan for cable tv channels; I skipped this step earlier because we have a cable box (as most do) but I let it run through the process anyways

-Once the rest of the setup process finished (time zone, daylight savings time, etc..) I lauched Smart HUB and then launched the Netflix app, then I got the 'Are you a current Netflix subscriber screen' , which means Success!

I don't know why this worked but it did and I did not change anything on my router or disable any firewalls. I hope this works for someone else.