Samsung forum: Internal Crack on Samsung 50" model # PN50C7000YF

by: TuckerNStacy March 17, 2011 6:36 PM PDT

Like this

0 people like this thread

Staff pick

Internal Crack on Samsung 50" model # PN50C7000YF

by TuckerNStacy - 3/17/11 6:36 PM

My husband and I purchased a Samsung 7000 series 50" tv, after years of looking, debating and supposedly doing our homework. Four months later (day before yesterday), a crack appears. You cannot feel the cracks, as they are inside the glass screen. Samsung customer service had us fax over our receipt, which we did on 3/15/2011 to fax # 864-751-2882. As well as emailed photos of said crack. They hastily, by this morning, made a decision that it was external damage and they wouldn't do a thing about it. The photos weren't good, bad by any stretch of the imagination . . . gotta love point and shoot cameras and glass screens, the glare and blur. I'm surprised they could make out the cracks at all.

The tv was brought home 11/5/2010 and promptly mounted with a MONSTER (quality brand) wall mount, approximately 5.5 ft from the floor, with a sturdy tall table sitting underneath it to hold game consoles and such. The tv has NEVER been moved, bumped or hit in that four months that we've owned it.

Anyway . . . my husband spent an hour with customer service today and we are sick over spending 2,000.00 dollars on a tv that now is completely flawed, by no fault of our own.

At the very least, I would like a live representative from Samsung to come and look at the tv, then make the determination and make the argument, face to face, why they believe its external and not internal.

This is an expensive piece of equipment and this is completely unacceptable!

Purchased by: Justin and Stacy Tucker
Transaction #: 5001218913
Model #: PN50C7000YF
S/N: D1883CQZ501178J

Purchased at the Tualatin, Oregon Best Buy, store #1422

Any help would be appreciated!

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close