Samsung forum: TV Remote app (iPhone) is not working

iPhone 4 and iPad (1st gen)

greppz,

I don't have any information on the iPhone Apps, and I can't offer support on them.

I'll see what I can find out after the weekend. I've seen other people note that they can use it, but I don't know which models the App(s) are designed for.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Thanks, hope to hear from you soon.

Just wanted to note that the regular remote is simply unusable if one wants make serious use of Internet@TV apps.

Please fix the app ASAP or else I will have to get Logitech Revue or someting

Same goes for me since latest OS update for my iPhone 3gs! I can see my tv UE46C6700 but get a connection error as soon as I try to connect.

I had a great connection before the iOS update 4.2.1 but now with iOS 4.3 when I connect to my TV I get a disconnected 5 seconds afterward.

same problem as soon as upgraded my iphone4 to 4.3 and Samy remote is not working anymore- "network connection failure"

Yeah, it occurred to me that either Apple security or Apple competitiveness might be part of it. Looking forward to hearing from you if
1) it's just new security that needs to be implemented in the Samsung App, or
2) it's Apple charging third parties a toll for use of that function (in which case I'll still pay - pass the cost on - very handy app) ... or
3) it's Apple completely blocking all use of the function to provide its own solution.

Hope it's just 1, looking forward to it being patched if so and further looking forward to refinements in the interface (such as function customization by the user)

When the underlying OS changes, occasionally apps have to update. If Samsung is not prepared for that, better stop developing apps!

The support guy knows that Apple is not going to change their OS to make this app work. Yet they ask the customer to call Apple. Isn't this like kicking the the customer around like a football? Almost any response would have been better than call Apple.

greppz,

I'm not convinced that no answer would've been better. People tend the least like a response, even if it's not the one they wanted.

While I'm certainly happy to escalate an issue to our developers (which I have done), I have stated that I don't know status of an app update, and I was straightforward about it. As rounded as I am on over 11 different product categories, I don't claim to know everything, nor do I have access to every possible answer for every question someone might have posted. I've requested an update. That's what I can do at this point. Until I hear back, I don't know the answer either.

I care very much about customer satisfaction, and that's evidenced by the number of people I've assisted with service issues and helping people get the issue resolved. I just don't have every answer, guys. Sorry.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

greppz,

Oh, I see. I was wondering about that. Heh.

Well, I like the fact that people are expressing their wants. The call center has a good bunch of people, but they might not be aware of this App. In fact, I learned about the iPhone App here on the forums only a few months ago, which means it was probably released by someone in the Korea HQ, and not Samsung US. So I was in the dark myself, admittedly. That's why I wouldn't be surprised if the call center doesn't have an update or any information. I know it 'exists' and "worked" until the update, but at this point, that's about ALL I know.

I'm trying to bring some attention to this unit specifically for the US (and subsequently other!) markets based on the popularity in these forums. There's no doubt that there are a lot of iPhone owners who would get a value from having this App. I'd love to see it happen, and remain supported. But I don't have any indication either way yet.

Not bugged at all. Just wanted to clarify since I thought it was directed at one of my above posts, and my assumption was wrong. I hope that adds a little more light to the topic.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

C8000,

That's helpful. I'll check it out and take some screenshots.

Much appreciated.

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hi all

Just to confirma if iy has not been yet:
I have a 3G in IOS4.2 the App still working
I have an Iphone 4 in 4.3, the app is doing the network failure problem
TV model is UE55C8700 and or course i have tried to remove and add again the wireless remote from the tv menu

Hope that it will be fixed soon.

Regards

Firstly, it is refreshing to see someone from Samsung (if he really does work for them) replying here to this issue. I like that. Or does he work for CNET? That's unclear.
However, this issue is really ticking me off. I purchased my Samsung lnc650-whatever, it's a Samsung LCD with Internet@TV, just a few months ago. (Oct 2010, I think) The selling point that pushed me over the edge was this slick iPhone app that let me control my TV AND BluRay player. With my phone! (3GS-iOS 4.3, obviously) Loved it, used it EVERY day, along with Comcast/Xfinity's lame app that at least changes channels and schedules/records the DVR. Fast forward to March 2011 when Apple releases iOS 4.3, delayed to tag along with iPad2 buzz, but which was originally rumored to be released as early as New Years day. That's now over 2.5 months ago. I'm sorry, but there is NO way I am going to blame Apple for surprising its app developers with "security measures" or some other reason involving licensing. I have not encountered another app that is not working since the update. The simple fact is that Samsung has successfully baited and switched on its customers. I am NOT going to spend money on whatever touch screen remote from Samsung that I saw someone mention here or on the app review page after I spent well over a grand on the TV. The company and its app developer have no excuse for not being ready for iOS 4.3. Every day that goes by with no update will drive me to more and more tech websites to vent about this.
iPhone 3GS
Samsung LN46C650 w/Internet@TV
Samsung TV Remote App

The description refers to "D" series. Maybe they will throw us a bone and fix the app. I don't want to keep beating up on our resident forum samsung tech, as it is the company not the tech that makes these decisions. I keep feeling abused by samsung. They offer new 3d exclusive deals and don't allow us to buy the exclusive DVD without purchasing more glasses. I have several pairs and don't need more. They put up a 3d app in Aug 2010 and have the same movie trailers and a note of "Coming Soon" associated with additional content. I think 6 months is way beyond "Coming Soon". They should say "Don't Hold Your Breath".