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Samsung forum: Samsung HDTV display model, can't remove promo images

by: johnmmartin2 March 8, 2011 8:54 AM PST

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Samsung HDTV display model, can't remove promo images

by johnmmartin2 - 3/8/11 8:54 AM

Hey: I just bought the last 26" Samsung LED Tv at my local Best Buy. It was a display model, and when I set it up at home, the promotional imagery was still running along the bottom of the screen. How do I exit from the promo mode?


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Samsung HDTV display model, can't remove promo images

by Samsung_HD_Tech Samsung staff - 3/8/11 9:42 AM

In Reply to: Samsung HDTV display model, can't remove promo images by johnmmartin2

johnmmartin2,

Menu > Setup > Plug and Play [Enter]

You'll go through the TVs setup. Choose HOME MODE rather than SHOP MODE.

Promos should disappear. If not, post back and let me know.

--HDTech


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can't access plug and play

by johnmmartin2 - 3/12/11 11:52 AM

In Reply to: Samsung HDTV display model, can't remove promo images by Samsung_HD_Tech Samsung staff

On my menu the plug and play option is grayed out. TV won't let me access it to switch off shop mode. Any advice? J


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can't access plug and play

by Samsung_HD_Tech Samsung staff - 3/13/11 2:02 PM

In Reply to: can't access plug and play by johnmmartin2

johnmmartin2,

Sure, let's see if this will do the trick:

With the television powered ON, press and hold the EXIT button on the remote control continuously for 15 seconds. You should then be prompted to "RESET?" Select YES and press ENTER. The television should reset and power down.

Now, power the television up and you'll go through the initial factory setup menu, which will scan for your over the air channels and set up your other devices. When you get to the prompt that asks if you want SHOP MODE or HOME MODE, select the HOME mode.

Does that do the trick?

--HDTech


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Same

by AdamC91 - 5/7/11 12:14 AM

In Reply to: can't access plug and play by Samsung_HD_Tech Samsung staff

I am having the same problem. When I try to reset the TV through that method, the option never pops up.


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Getting out of demo mode

by techno-q - 5/7/11 9:40 AM

In Reply to: Same by AdamC91

All you have to do is select TV as the source and Plug and Play will be available. No need to reset the TV.


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