Samsung forum: Samsung 6400 LED TV @Internet TV Issue

I'm having the same issue. Worked fine prior to this evening, but now it's failing. The odd thing is that Netflix works fine, but attempting to test the network setting reports an immediate error "network interference" as does clicking on the Samsung Apps (although the Apps option takes a bit longer to return the error.

Is there some sort of system maintenance or whatever Samsung is fond of calling outages going on?

That didn't help. I removed the tv from the network and ran the failed network test. Turned off the tv for 1 min, turned it back on and connected the network. I can still stream netflix without any issues but cannot access internet apps.

Is there another way apps can be downloaded to the tv?

Netflix works fine. Network test works fine, but Apps fails with the interference error.

I did have an update available, which I installed, but no changes.

I am seeing the same thing with my TV as well. I called support and they said it was because I don't have enough bandwidth. I find that very funny as I'm a Network Manager and have a link that exceeds the requirements for the TV. I can actually download and did tonight a code upgrade without a problem. I get the very same message which started on 2 days ago (24th) it worked fine right up until then.

I think there is something wrong with the server on their end but they don't want hear it or fix it.

I am getting the same exact message and it has been going on for 3 days. Samsung tech says to create & sign up for an Apps account. This feature has worked for two months w/o any apps account, why now is it telling me to "try again later"? All my free internet apps on screen are working.

I'm getting this as well. It started on the 25th for me (did not try to access the apps prior to the 25th).
I've tried the following:

- updating my WNDR3700 router firmware - no luck
- disable firewalls, etc - no luck
- hooked up modem directly to the TV via Cat5e cable - no luck
- Manually assign IP address - no luck
- Turn off TV, wait, turn on tv, wait, then try Internet@TV - no luck

Tried everything basically. Netflix and all apps already installed on the TV work fine, but I am not able to browse any additional apps.

I have a feeling Samsung server may be down/maintenance.

My product is a Samsung C650 LCD 46" TV.

I have been getting this since Friday the 25th. Accessing Samsung Apps for download the night before worked fine, now I get the Network interference occurred message.

Samsung model UN46C6400RFXZA

Actions taken:

-Reset router and updated firmware on the router.
-ISP replaced my router
-Reset TV several times to the defaults and rebooted\
-I have verified connectivity, and proper DHCP addressing
-Samsung blames the ISP, I blame Samsung.
-I directly asked Samsung Tier 2 support to verify that their apps server was functioning properly.


I still am receiving the message.

I have installed many internet@TV and SmartTv products. When I run into a dropped connection problem or the standard "network interferance problem" I use my smartphone ( Galaxy S ) as a 'router' ( using the Mobile AP app ) to connect the tv or bluray player to the internet via my 3G service. So far it has worked flawlessly every time. This tells me that the problem lies in the security settings of the router or the router itself is not up to date for other reasons.

On one occassion I had taken one clients bluray player back to work ( Samsung BDD6500 ) to try on a brand new Linksys E3000 and it worked instantly and had no problems the entire day I tested it.

I have had some clients get newer routers to successfully solve their problems, but I am still bothered by the unkown reasons of certain routers to disallow these devices to connect to the internet.

As for playing the blame game. I've never ended up with a defective bluray player or tv so that points the finger at the router and or service provider. Also if you look at the network status, on the player or TV, after a 'network interferance' prompt you will, no doubt, see that the device is in fact connected to the router successfully. Which means the router can see the device and that there is a 'block' at the door to the internet.

Is it possible that the ISP does not want you to use Netflix? Too much bandwidth and/or loss of revenue from their own movie rental service....Kinda makes you go hmm.

Here's the most recent response from willow tv on the subject.
Our application to Samsung had been submitted several days back, and they have fast tracked it through their internal Quality Check process. The delay was because Samsung's internal policies require a thorough vetting of the quality of the app, desired user behavior and stability. Samsung has extremely strict guidelines on product reliability, and they have finally informed us that they expect to see the Willow App released on their App Store as a Free download for Willow World Cup subscribers by early next week.

Mine started on 25th and is still not working.

I just got my new LN46C650 on Feb 25th and can say that the Samsung Apps has never worked for me out of the box. The pre-installed apps work fine. It's just when I click on the Samsung Apps button, I get the network interference message. I've tried turning the TV off and on, installing the firmware update, resetting the router and modem, disabling the firewall... nothing worked. I emailed Samsung customer service and that was also a big load of help. Here's what I got:

"We understand that while attempting to log into Samsung Apps store, a network interference message is
applied and all other Internet Apps work fine. We apologize for the inconvenience.

We recommend you disable firewall on modem and try logging to Samsung App store.

If the message is still displayed, we recommend you contact our Tier2 department at 800-726-7864 and they
are available 9:00am - 9:00pm Eastern, Monday - Friday, 9:00am - 7:00pm Eastern, Saturday and Sunday. "

Terrific. The TV's been great so far... just this last bit of business and I'll be completely set.

I have a 2010 UN46C6500. I too have been having the exact same issues mentioned in this thread. Today when I accessed @TV Internet, AKA the widgets, I noticed a small service message in the advertising pane to the left middle of the screen. It's quick, but repeats. It states that there will be service to Samsung Apps on March 2nd between 1 and 2 AM PST to "ensure that you have a quality experience." Hah. I'd settle for *any* experience at this point! So, hang tight folks since it looks like somebody is working on this.

I have the same problem. Things break. I accept that. What makes me mad is when it is denied. When I called tech support last night they tried to blame my Internet connection even though they new it was a server problem. Why do companies think they can simply treat customers like children with checkbooks?

I'm just guessing here, bu tthat firmware update is from February 21. Unless there's a newer update, this isn't going to fix it.

I just purchased my TV on 2/27/11 and am having similar issues to those posted above. I purchased this TV (LED Series 6000) mainly for the internet apps, but they have been sporadically working at best. Samsung Apps does work for me occasionally, but I have to be very patient with it.

Have you all noticed other connectivity issues? It seems as though my TV is dropping connection often when I am watching Netflix, and in fact it has difficulty starting the program at least 50 percent of the time. Additionally, I have to reconnect my internet manually almost every time I turn the TV on (reset network information). I have checked all of my settings and have no idea what else could be causing this other than the issues surrounding Samsungs server.