Samsung forum: Samsung Blu-Ray 2550 won't play "SALT"

I have just received my second replacement disk from Netflix. I also have the same Blu-Ray player. "Salt" won't play for me either.

I got Salt from Redbox, and it wouldn't play. Updated to Firmware 42.47, and it works fine.

I have the same problem. Got the 2550. ($500 Blu-ray player!) I guess I need to go out and buy an $80 model! I have exactly the same issue. My software says I have the latest....it doesn't play! Cmon Samsung...this movie has been out over a month....who's fault is it? Let's get at who else is responsible besides Samsung. Copyright protection works both ways. You want to make it stronger...go ahead and risk loss of goodwill and bad publicity. I'll complain to Netflix next....they have power and influence....use it!!! I'll quit Netflix in a New York minute!!!!

HDTech-

Fair enough, but why am I hearing from a/v industry installers and retailers that this isn't the first time Samsung has had this happen? Is it because SONY Motion Pictures is behind this title? Will this continue until Samung gets in bed with a studio and does the same thing to Sony? OR...is this just Samsung being slow to implement a firmware update? It could be the latter if your reporting of the incident last week is the first time anyone from your company has acknowledged the problem. From other posts it appears updates have corrected the issue with similar models....it can't be a big deal to have included the 2550, can it?

While you're at it, have or can they fix the problem with rememberng where you are on a disc if the unit gets turned off inadvertently? In other blogs someone observed the following:
"After 5 minutes of "pause", a screen saver program begins and then after 30 minutes, a "power saving" program will automatically shut off the unit. Only then does the DVD "pause" time get stored in memory, so when you "power up" the next time, the unit will start playing the DVD at the point where you previously stopped watching the DVD".
I think they are right...can there be a fix that lets the memory feature work all the time? That would also correct the 5 minute delay often experienced when the unit freezes and then stops on occasion.
Freezing seems rare and occasional. Is this related to copyright protection
too?
I recognize these units can have a short life due to obsolescence...but I'd like to think I could get a couple more years out of this player considering the price-point.

Anything you can do would help. Can I send it in and have it upgraded or credited toward a better model? I just want relaibility and would be willing to pay. I'm beginning to think adding a Playstation to mys system maybe the cheapest way.

Perhaps you could share the location of this mythical firmware version 42.47? It sure isn't at the official location.

http://www.samsung.com/us/support/downloads/BD-P2550

Salt would not play for me either but thanks to your post I was able to play it.
Found new firmware on Samsung website dated Dec 10th and now Salt plays normally.
Thanks!!

Aintlyin,

I'm always apologetic when these situations happen, however the profiles change in the Blu-ray players due to anti-piracy code enacted by the studios. This requires the firmware update in the Blu-ray players to need an update every now and then.

--HDTech

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"A RUF file is a binary file format that is used by Samsung DVD and Blu-Ray devices. The RUF file is a firmware file that is used by these devices in order to update the low-level hardware access functions and directions that are contained in the ROM and used by the Operating System in order to correctly run them."
http://dotwhat.net/ruf/10587/

With all the rush I find some sites don't keep up with the details as you found out.
Bob

Most .ISO files I fetched had me make a CD from the .ISO. If you see the .ISO file on the CD or DVD then it's not made correctly.

And if you made a DVD from the .ISO you would have to check with Samsung if that works.
Bob

I burned a 2nd DVD, installed it in the Samsung unit, it spun up but never asked if I wanted to install a firmware update, and after a few seconds (20 -25), it ejected the DVD. My screen remains blank, not even showing the Samsung startup screen anymore.

Looks like I now have a new brick.

I put it on a DVD because I don't have any blank CDs. DVDs offer considerably more storage space, so that's what I have on hand. Maybe it does make a difference, but I wouldn't think it would, particularly since it is going in a DVD player and not a CD player.

Thanks for the suggestion, as frustrating as this is.

Since this is not your discussion we have to think of new ways to carry on a discussion. The forum software allows only so many deep replies. Then you have to go back up. Usually we go to the top post and reply. But here that won't work.

Sorry that a DVD didn't work but I doubt it was supposed to.
Bob

I went to the site indicated, downloaded the file, uploaded (using USB method) but the file was exactly the same as what my player already had.

It doesn't seem that this is a solution for the bluray issues I am seeing.

Friends gathered 'round for the first time in a long time.....

Warm buttery popcorn in hand.....

Press play...... say WHA?

That really blows. I didn't even have CDs on hand, for everything is DVD now-a-days. Ruined my night.

Mind you, the kid's are stoked.... Dad's coming home with a PS3 tonight, so this doesn't happen again!