Samsung forum: HT-C6950W Firmware upgrade issue

Same issue here but identified it 2 months ago, have contacted Samsung took several weeks for them to get back and no solution, just said upgrade firmward but of course you cannot do this due to the error and there is no correct firmware anyway.

HDTech, can you explain the solution if you find out.

I think the firmware actually is the wrong one.
I'm experiencing
- audio pops on DLNA playback (only)
- inability for Samsung TV to turn on or off the Amp "permanently" via anynet.
Off works for a couple times then disables by itself if the amp is off for a while.
Odd visual glitches with the playback from blurays, when faces move across screen. No problems on DLNA video.

Samsung is very poor quality, especially on this top of their line equipment.

Hope someone posts a solution.

Paul

According to Samsung support here in Australia, they said that the error message reported by adam4574, which I also get, is a generic error which can also mean no update is available!

Also they sent me out a disk with the latest firmware, it was also exactly the same as what was on the unit also with the wrong model number (HT-C6930W) The support staff could not find any specific firmware. It looks like thats the only one.

They really don't seem to know what they are doing and were just reading from a script. All my reported issues above are still have not been fixed despite several calls to the support centre.

One, thing, I noted that the anynet+ settings on the TV are lost after 2 hours, exactly in time with the "auto firmware update check" feature. Turning this feature off stops the settings from dropping, but still I cannot use anynet+ to turn on the receiver from the tv report as the Samsung staff claim I should be able to do. Thats the who point of anynet+, use one remote right.

Anyone have this feature working. My TV is the 58 inch 3D Plasma.

Paul

Take a day off work for a service call and then potentially be told its firmware like others have reported on similar issues. Is it worth the day off work...

Indeed though but you are right, it is the next step specially if the call center staff can't even verify the version of firmware they are posting out before sending it.

At least once confirmed I can request a refund.. Wonder how I will go with that.

thanks for the informatin blenderxd,
I was looking for that link! This is the same firmware that Samsung posted out.

This firmware I've applied, however the following changes occured since applying it.
Pros
- The sound bit error chirps when playing DLNA movies have stopped!
Cons
- Sounds now tends to go out of sync after a few minutes of playback.

No changes to the anynet problems or video fuzziness problems.

Note, anyone reading this don't apply the latest firmware to the PS58C7000.
The new firmware on the TV, has introduced audio lag with timeshift and overall TV viewing seems to have decreased in quality (I suspect something to do with the mpeg noise logic)

Question for benderxd, have you got the anynet working so it turns "on" both your amp and tv? (I went out and bought a logitech harmony universal remote but due to the way the inputs work its not a very good solution, so I am still keen to know if the anynet "can" be fixed to control both the tv and amp/bluray or if Samsung are just lying through their teeth about the one remote for all concept. I spoke to a sales guy at jb who said the anynet functionality is generally non-functional and advise me not to bother trying to use it)

Also, I was experimenting with the bluray playback and I've noticed that if jubber correction on the TV (a TV picture setting) is set to "smooth" it improves the problems wiht bluray playback!. (the fuzziness around faces moving across the screen is decreased significantly) I am now starting to think this is a problem with the HT-6950W firmware as the TV should not have to "fix" the image coming from the blu-ray/amp right?.

DLNA setup is wired (CAT 6 cable, high quality switch) I can run it through either the TV or the Bluray, both have DLNA and both have different "issues".

I've got lots of different types of video including basic AVI and MKV. The level of quality seems to impact the quality of video reproduction. i.e. my lower quality AVI's which work very well on a PC, look like trash on the Samsung, lots of mpeg ripples around the images on the TV (mpeg distortion of some kind) The MKV's are better but definately still show the issues I discussed.

I feel with the new firmware the quality of "everything" has decreased, almost as if the screen is not responding as "fast" as it should be. Really stands out if I watch it after visitng my parrents and watching their 46 inch LED, which is flawless unlike this piece of junk.

I went out and purchased a harmony remote to try and work around the issue with anynet... its not any better because the complexity of the samsung system means a universal remote actually is more of a pain than a help.

I might call samsung again see what is going on with the firmware, been weeks and I've heard nothing further.

From your posts, you may indeed have faulty hardware or firmware, but I thought I would add that I do have a Samsung TV and Blu-ray player and I find their DLNA works great and looks great. One thing I did was dump Samsung's applications Allshare/PC Manager/etc. Frankly they were junk & really give DLNA in their hardware a bad rap. I now use Mezzmo DLNA media server and it streams my HD videos beautifully. I have many MKV & AVI videos, and they look/stream great on both my Samsung TV and Blu-ray player.

No one can reply to your post.

Why not call it in and make it a warranty issue? I mean, it seems you read the manual that such and such should work and it doesn't.

Next time, try a new post.
Bob

You are at the limit of the forum's replies.

If you want replies, maybe your own discussion is best. This is Adam's original post.
Bob

vcvaliant,

Glad to have you drop by. But just so you know, this forum is meant to mainly support US products and customers. And from what I can tell, this model is for Australia. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Australia portal for support on that product: http://www.samsung.com/au/consumer/tv-audio-video/home-theatre/archive/HT-C6950W/XSA

However, I would urge you to be patient. Firmware updates go through a lot of testing, but while they're meant to fix things, if you rush testing and skip some steps, you can end up breaking other more vital things.

Also, I get the feeling you may think this is just like playing a record or a CD or a DVD. It's just spinning around and being read, so why doesn't it just work? While certainly the Blu-ray disc is being spun and read, more than that is happening, and without getting into the details, let me just say it's closer to a computer program.

Hope this helps you!

-- HD Tech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

Hey there, FYI all, its now 19/02/2013 and the last firmware update was released in May 2012... I am unable to play blurays released after this time, and even worse is using another player to play them, then using an optical out to the blu way player, even using a HDMI connection only 2 channels are played by the unit... when my player outputs to the front left, rear left or surround left it all just plays via the front left.

I brought this unit for its high quality surround sound and it is useless. Ironically I used a new $120 Samsung bluray player to play the movies and output the sound and it plays the new movies fine...

I have demanded that samsung either release a firmware update, as they clearly are able to play movies on newer players. or that they replace my unit with a new and equivalent model...

I will post here, any action they take to remedy this situation. I use their TV's and mobile phones, not problems, but this home theater issue... terrible.