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Samsung forum: Samdung 67" DLP white dots / Samsung will not repair

by: jkh62 January 17, 2011 8:15 AM PST

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Samdung 67" DLP white dots / Samsung will not repair

by jkh62 - 1/17/11 8:15 AM

Just an FYI~

I currently own 3 Samsung DLP sets. My last set I though I was purchasing their "top of the line" 67" DLP with the LED light engine (HL67A750). This set is now having the notorious white dot problem as many other have experienced from an defective DMD chip. Samsung has refused to cover the cost to replace the defective chip yet covers the repair on other models. Samsung says my model is not covered. Same problem as the others but a different model so they say too bad. I contacted Samsung 3 separate times and was refused. I contacted the BBB and Samsung refused.

Samsung response through the BBB:

On January 13, 2011, the business provided the following information:
According to our files, Samsung has contacted the customer regarding the customer's unit model # HL67A750A1FXZA. Samsung advised the customer Samsung will not be replacing the chip free of charge as it is a different part and does not have an inherent defect. Samsung has offered to cover the parts fee for the customer as a courtesy but the customer has declined that offer. There are no further accommodations Samsung can offer the customer. We apologize for any inconveniences the customer may have experienced with this case. For further inquiries, please contact Samsung at 888-480-5675 and refer to case # 3000638517. Thank you.

All I can say is I am really surprised by Samsung's response.
My set is a different model yet displays the exact same defect (white dots) as several other sets which is from a defective DMD chip. Samsung refused to provide me with the chip. Instead they require me to go through a Samsung authorized repair center and pay them to come install it. Samsung or their authorized repair center both could not offer a fixed cost for this gracious service they offered.
After hearing of others having the repair covered I only wished for the same treatment.
I have zero complaints against Samsung products until now. I own 3 DLP sets, several LCD flat panel computer displays and various Samsung electronics. I replaced a color wheel, projection bulb and case fan in my first DLP set from normal usage. My second set is still issue free with a great picture. My last set (the one with the white dots) is the biggest and newest and is the one with problems. How Samsung can say with a straight face "it's not an inherent defect" when my DMD chip has failed the exact same way is amazing. I would call it an outright lie personally.

All I can say is from this point forward I will never purchase any Samsung made products ever again and I hope a class action suit emerges at some point.

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