Samsung forum: HTC6930W Intermittent sound problems

I just bought a HT-C6930W a couple of weeks ago, and I have the exact same issue. Have upgraded firmware, have replaced all my cables, no improvement. Still getting intermittent audio loss for 2 seconds every 5 to 10 minutes. Driving me crazy, since I watch a lot of news & sports talk shows... it always seems to cut out when someone is saying something I really wanted to hear. Also does it to my Xbox 360 games.

Please help. I love this system otherwise. Would hate to bring it back.

I have the htc6930w and have occasional audio loss. Changing hdmi cable doest help. I have a tendency to a always blame the dish network receiver for any problems, but it looks like it's 6930.

particularly bad when playing ps3 games... someone fix this! ruins otherwise excellent system!

I have the latest firmware (1013.2), correct cables - is there a fix for this? Very irritating on an $800+ system!!

Please advise Samsung_HD_Tech

Thanks

Thanks for your quick response, Samsung_HD_Tech,

I am having the same problem that rickab1984 related to start this thread. Great sound 95% of the time but it will lose all audio for 5 seconds or so, roughly every 10-15 minutes. I only use my system for HD cable TV, Blu-ray and used to use Netflix. I have experienced this issue through the HD cable TV and Netflix. Never having such a setup nor HD cable TV, I thought that it was an HD cable TV service buffering issue. I recently disconnected my Samsung system for two months (remodeling), had the HD cable TV connected directly to the TV and had no audio issues through the TV speakers.

I have Comcast HD cable TV service delivered via a Cisco RGN110 set-top box and a Vizio E550VL TV. The HD cable TV service is connected to the Cisco by coax, the Cisco is connected to HDMI 1 on the Samsung and then HDMI to the Vizio.

I have a new HDMI that supports Ethernet, 3D, and Audio Return connecting the Cisco to the Samsung and the HDMI that came with the Cisco from the Samsung to the TV. I have the latest firmware (1013.2) on the HT-C6930W.

Thanks for any assistance -

Crowledj,

By the way, you stated that you have the STB "Cisco RGN110", but we've been unable to find that model. Can you please verify that model code for us please?

-- HD Tech

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crowledj,

OK, thanks for that correction. We've been trying to figure out the starting point of your device's problems. Could you let me know when and how the problem started? For example, maybe you changed STBs or TVs, or perhaps there was a firmware update for one of the products. Can you think of anything like that?

Thanks,
HD Tech

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HD Tech,

I have also tried changing the HDMI settings in my Pace RNG110 STB.

Option 1
"Audio Output Mode" = Auto
"Disable Auto Detect" = No

Option 2
"Audio Output Mode" = Pass-through
"Disable Auto Detect" = Yes

Option 3
"Audio Output Mode" = L-PCM
"Disable Auto Detect" = Yes

None of these settings corrected the problem.

Thanks,
crowledj

HD Tech,

Thanks but I dont have audio delay, I randomly lose audio for 5 seconds.

I have already tried the optical setup - it was the first trouble-shooting step at the beginning of this thread. I still randomly lose audio for 5 seconds.

I see this issue in other forums with no resolution. Am I stuck with this $800 HT not working correctly. Very frustrating that there is no solution...

Thanks for any assistance,
crowledj

Hey CrowLedJ,

?

Uh, I know you have the audio dropping out altogether. The product specialist just suggested another way of connecting them to try to avoid the audio dropping out; however, the product specialist also acknowledged that there may be an audio delay issue with the setup, and then prescribed a method of remedying that if it comes up.

So try connecting the STB to the HT with an optical cable, and then connect the STB to the TV directly with an HDMI cable. Please let me know if that works or if it doesn't work.

HD Tech

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I don't want to upset you but when faced with this I have a test I perform. I use our DVD/BD player and connect that up with HDMI to the HDTV and optical to the HT. We always use our own cables because we're never sure if the owner's cables are the issue.

Now if the DVD/BD plays without issue we point back to the STB or cables.

Some folk demand that the HT maker fix the HT to work with that STB but I've never seen that happen.
Bob