WIS09ABGN - 2.4Ghz only?
by aud78 - 12/4/10 9:45 PM
A week ago i purchased UN46C6400 Led TV and WIS09ABGN adapter. It only sees 2.4Ghz networks, no matter how I configure 5Ghz network. I tried all levels of security and all channels, nothing helps. There is a message at the bottom of the TV screen ("Select a network") which says:
"TV will try to connect with selected access point. It may not connect to the AP using WEP/TKIP/TKIP-AES in 802.11n Greenfield(only 802.11n) mode. Now SWL is on, you can search and connect to the 2.4GHz AP Only".
The adapter package clearly says "2.4Ghz/5Ghz". I called Samsung tech support and for about 30 minutes I was transfered from one person to another. They all repeated the same story - "5 Ghz is not supported on any Samsung TV" and tried to convince me that 2.4Ghz is as fast. I stayed persistant and kept repeating that Samsung can't advertise something as 5Ghz and then say it's not supported. I explained many times that I need TV on 5Ghz so that other heavy traffic on my 2.4Ghz network doesn't interfere, and finally story has changed and I was told that my router's 5Ghz signal is not strong enough. Another 10 minutes explaining that 2 laptops and couple other devices have no problem connecting to my new Netgear WNDR37AV pretty far from the device and TV is no more than 3 yards from it, finally I was suggested to ship my WIS09ABGN card for repair.
Of course there is a chance that my WIS09ABGN is really defective, but all that sounds very suspicious. Samsung people on the phone obviously didn't have clue what they were talking about and that TV seamed to recognize the condition and tell right on the screen that it will only connect to 2.4.
I saw many knowledgeable Samsung people in this forum, so I thought I ask here first before saying "good bye" to Internet TV for 2 or 3 weeks of service.