Samsung forum: BD-C6500 No Sound From Netflix Instant

There was a report this was locked. Testing.

Let's see what HD_Tech offers and be sure to call it in for a case number.

It's odd you say you shouldn't have to change settings. I'm debating with others if consumer products need to strip out all features that might be usable to some but not all. Your reply lends credence to those that want to remove everything save the on/off button (I'm over stating this.)
Bob

I have three BD-C6500 Blu-Ray players in my home. All were working fine. On one of them, a software update was recently automatically installed and we no longer receive the audio stream from Netflix on that one Blu-Ray player. Every other application's audio stream on that Blu-Ray player is audible. The other two Blu-Ray players have not had the software update installed and they still receive the Netflix (and other apps) audio streams without any problems. I have called the Tech Svc number twice and been promised a call back but no response has been received.

After taking the upgrade today no sound with netflix but everything else had working sound. This Pandora work around is the only thing that worked for me. Its only a temp fix. Samsung needs to get this fixed ASAP.

I agree with the Pandora work around. As long as you listen to Pandora first, the sound always works once you go into Netflix.

I am using the optical digital cable for audio output into an Onkyo receiver. I read somewhere that if you use the analog audio outputs it solves the problem. Something about the Samsung software not being smart enough to route Netflix sourced sound out the optical port. Has anyone else heard about this specific issue????

If this is the case shouldn't Samsung be able to do a quick fix...

By 'after some time' I mean that eventually even PCM audio stops working... but from what I can tell, the audio will either work or not at the beginning of the Netflix session and remain that way.

In the case of it working, it'll work till I leave Netflix, play a dvd or bd, then go back to NF. The only way to fix it is to reboot.

That may seem like a lot of movie watching in one sitting, but for example... when you power up the player, it auto-loads any disc that's currently in the drive (a feature I can't seem to find an option to shut off). So if the disc plays, then I stop it and go to Netflix, the audio won't work in NF.

I experienced the same problem as others. Basically, after firmware update, no audio from Netflix. Netflix Video still works flawlessly and so other Apps. The reset or reboot can help to some degree, but the issue always comes back. I think there are some SW bugs and Samsung engineers have to root them out.

My configuration:
Firmware Version: 1019.0
Audio: digital optical
Connection: CAT6 cable, gigabit ethernet

My experience with the player is more and more negative by the day... Firmware takes forever to come along, and seems to create more problems then it solves. Tech support is non-existent, the guy I talked to asked me the same damn 3 questions about 30 times. Just from a pure performance standpoint, its clunky, unresponsive (really fun trying to FF... you might get a reaction from the player 20 seconds after you hit a button)... ugly interface, it just seems to never end.

I was willing to put up with many of the shortcomings based off the positive reviews of video and audio quality on BD movies... but the negatives really pile up once you start using this player.

I'll never buy a Samsung product again... what a waste of money.

I've seen people asking a lot about finding older firmware, but I haven't seen anybody say they've found it.

I remember one guy posted that he practically 'begged' a 3rd tier support tech to give him a link to the older firmware, but to my knowledge, he never got it.

Imagine the patience of making it to Samsung's 3rd level support... guy must be a saint.

I made the decision to purchase a Samsung product first as I liked the price, the features, and it matches the brand of my TV. However, that decision is now being overturned not because of me, but because of Samsung. The QA on these BD players must be non-existent to be having the history of firmware issues discussed here and in many other forums. See it from the customer's point of view; would you buy a blu ray player that couldn't pause, and could play the audio tracks of Netflix? The very fact that those issues existed and somehow passed Samsung's QA dept at the factory tells the consumer a lot about the quality and dedication Samsung has to this line of products.

JP; i picked up the Sony BX57 (Costco version of the S570) last night and if Sony-brand is also an option for you, I think you'll like it. It's exactly the same price as the BD-C6500, and (get this), you can actualy pause movies and hear netflix! It's much faster overall too. the remote is a littel more jenky, but that's a non-issue for folks that have the programmable master remotes anyway.
Cheers.

First time I downloaded a Netflix movie after waiting for the firmware update, and watched it there was no problem. I had just activated Pandora and checked it out too for a few minutes. But we've been lucky to get the sound ever since - I just kept pressing buttons and re-downloading the movie and it eventually worked, while the kids waited.

This is unacceptable. From reading the posts it appears Samsung is aware and has been aware of a clear defect in the product for weeks now. I'm very disappointed in Samsung.

I didn't activate the internet connection on the BD-6500 until very recently so it's out of the return window. I don't relish describing to everyone in the family to remember to kick off Pandora for a moment before using Netflix. Absurd.