Samsung forum: Unable to Create a Samsung Apps Account

expc75,

What model TV do you have?

--HDTech

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expc75,

I'm sorry they were unable to help. I'll see if I can assist.

Did you activate your device? Scroll to the bottom of this page after you login to the Samsung.com website, and make sure that your device is activated.

http://www.samsung.com/us/appstore

--HDTech

Online Brand Ambassador

- Click here to visit the Samsung forum
- Click here to visit the Samsung store on CNET

expc75,

What is prompting you for the ID/password, though?

The TV, or the website?

You'll need to create a user ID in the TV in the "Settings" of the Internet@TV application if you haven't done this already.

--HDTech

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I got half of the way there. Talking to (not really helpful) Samsung phone support, Go to samsung.com, click on the apps tab at the top, and on the bottom is a piggy bank- "with the words filling your app cash." Click on the "refilling your app cash" link, and you will be prompted to accept some agreements and put your credit card info in. Then, when you go back to your TV, NOW use your App Site ID that you were trying to use before- mine worked after it had credit card info, but not before. The connect button then worked.

Unfortunately, for me, that still didn't fix my problem. Even with that connected, I am still unable to log into any app requiring a password or login. Anyone know what ports this is trying to access so I can make sure they are open?

Thanks!

I'm happy to be getting responses. Thanks. Bringing this down to basics: Is my Samsung Apps Site ID and Password the same as my login and password that I use on my computer to register all my Samsung products? Or are they the same as my login and 4 digit password I created on my TV at Internet@TV? Or is some other login and password that I have been unable to obtain? Here's what I've tried:

My clock is correct. I created a login ID on the TV with a 4-digit password. I hit the "A" button and logged in. I went to "Settings", clicked on "Internet@TV Login ID", clicked on "Manage Your Apps Account". It shows the "App ID" I created on the TV. I clicked on "App Account" and entered my 4-digit password. Next to "Samsung Apps" I clicked "Connect". This is where the wheels fall off. It says, "Please enter your Samsung Apps Site ID and Password." If I enter the login and password I use on my computer to access all my registered Samsung products it tells me that it's an "Invalid ID" and/or password. If I use my login ID and 4-digit password I created on my TV to start this mess, I get the same "Invalid" response. I am not putting in what Samsung Apps want me to put in, but I don't know what that is or how to get that.

There are several questions just like this one on the Samsung Support site. None of them have been answered by Samsung Support and based on how far down the list of unanswered questions these are, they never will be addressed. They pick the low-hanging fruit and then give your question lip service by asking questions about your model number or something you've already answered 5 posts earlier. Eventually they will out-wait you and you'll just go away.

It seems Samsung changed the way accounts are created and hasn't sorted it out for themselves. I was experiencing the issue of being unable to log in with my TV and unable to register a credit card. I created a new dummy account to see if it was affecting all or just old accounts, and the new account worked perfectly. I work in IT and know that passwords can often be screwy. I changed my password on my old account to some temporary password then changed it back to my original password (because I didn't particularly want to change it in the first place) and I was immediately able to register a credit card and log into the account on my PN59D8000. Samsung phone support is utterly useless as accessed at 1.800.SAMSUNG whether it's tier 1, 2 or tier 2 suvervisor. Their executive customer care is top notch, however. Not only do they genuinely help, but they're at least reasonably intelligent and willing to actually listen and address the issue rather than simply look up your question in their response index and repeat the verbatim approved response or regurgitate the web message of, "Page Not Found".

Here's a hint - when someone calls to tell you there's a problem, simply repeating to them that, "There's no problem, it must be you" doesn't help. Just because you don't know about it doesn't mean it doesn't exist.

/rant

After hours of searching and trying everything, i finally got someone in the live chat on Samsung.

Your Apps Site ID is your email address you use when you register on the Samsung site to register your products. Use the password that you used there, too.

So, on your Blu Ray, you have to

1: go into Internet TV,
2: Create your Login ID and 4-digit pin for Internet TV
3: Manage your App account > App Account
4: You have to enter your 4-digit pin from step 2
5: At Samsung Apps, click Connect
6: Your Apps Site ID is your email address from the Samsung website registration and your password is your password from the Samsung site registration.

This simply allows you to purchase the few lame apps that Samsung has.

Wow. was it even worth it?

Good luck!

I finally was able to get mine to work. I went online and registered at the samsung app site. I followed the directions above. The issue I kept running into was how to get the userid/password to be my email address/password. Once I figured that out everything registered.

THANK YOU.
How hard is it for them to edify that?

I am having exactly the same problems you are. I did see one idea. it said we had to make the id and password on the internet tv stuff the same as the login on the samsung web page. well we both know we can't do that. the id on the internet thing is limited to 8 characters. my eamil is 20 characters. I did both the chat and the phone and it seems samsung has not got this setup right yet. the person on the phone even told me i could only access my Netflix only on my blu-ray player. she said it doesn't work on the tv. thats when i hung up after i told her it works on both. I JUST CAN'T REGESTER MY APPS!. I guess they haven't figured it out yet. I can even go on youtube for those outragious video clips . some are really funny. I can not do the favorites because of guess what . apps not registered. so don't feel bad I am sure there are hundreds of us out there. I will probably cancel my credit card on that site if they do not fix this very soon. I am begining to think this is only a problem on the "free" apps. If so they are in some deep trouble form the FCC. good luck!

Ok everyone... here is what Samsung can't seem to make clear to everyone. If you DO NOT fork over your credit card information on the web, you can keep registering until you are blue in the face, but you'll never be able to log in through your TV or BD player.

How hard was that to make clear? Why couldn't it pitch a "We won't let you log on until you give us your credit card info" instead of a worthless and frustrating "Invalid User ID or Password" message? Why couldn't they inform their tech support people that THIS is the issue, not some vague server problem issue?

We'll probably never know, but that's the issue.

The information actually is buried in the Samsung site, but you have to look hard for it. Look on this page under item #5 and you'll see:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=165103&modelname=LN46C750R2F&modelcode=&session_id=NmPVTfhDtctyZJpLy9vzLpY7zmpJgGTJB4NzfRkbp3mRssyjJMG4!327034900!1761676348!7501!-1!-1221100616!1761676444!7501!-1!1298583445827

Go back to your apps account (www.samsung.com/tvapps), go to My Account, click View Your Apps next to Your Products, fight with finicky pop-over that demands your credit card information. (Seems to take "generated" credit card numbers...set it to $1 and 1 month, register, then cancel the number), go back and NOW you can log on with your e-mail and password.

IMTAUSYGI!

I brought new tv UN46D6050 model. I tried to create the account and tried to add the credit card information, faced similar issues thats posted in the site.I tried calling 888.*** 800.*** numbers, emailing the webcontact , none of them are useful so far. Any pointers to get it through. The TV is one of the best, but I am not happy with the apps. I am thinking of trying for some more time and if i get no luck , thinking of returning it back.Any pointers will be much appreciated.

I read everyones post. i have had the same problems as most. I agree with everyone...The 800#, 888#, and live chat and also "Webmaster" email...all were pretty much useless!!! i ended up does what someone suggested..Also, i agree with the person who referenced that fact that it seems to happen to people who already had older products registered on the website, prior to samsung apps up and running..I set up an account years ago with a 22"LCD...So that is where I logged in and registered my new TV..makes sense..right? After I registered it I set up an log in and password on my new TV..worked fine. Went ot access samsung apps and I needed to register on the TV a samsung apps ID & password...So I tried my Owners ID & password from the website...Told me it weas not found. So like the rest of you, i went on the webiste and figured out you need to set up apps cash first and agree to the terms and accept..etc...I put in my Credit Card and submitted it kepped telling me to contact the 888# / techical Difficulties..like the rest of you. that is when i started the calles, chats and email.....nothing worked....Si here is what i did to get it to work.....
Here is what i did to get my TV to register/link up so i can access Samsung Apps...
1- I deleted my Samsung Owners ID & password...(where I had 3 of my products already registered including my new Plasma) on the website....easy...
2- Then created a new Owners ID & pasword on the samsung website...(set up a quick new yahoo account as the email)
3- then I loggin into my new account and went to apps....to the bottom to add apps cash...(remember, now none of my products are registered on this new account) put in credit card info..BAM it worked perfect...
4- So now i went to my TV...Login into my TV access acount...went to settings ...selected to Register samsung Apps...put in the NEW ID/Email and password...again...BAM it conected...download a quick free Weather app to see and it worked....
5- Then thinking I would not be able to re-register my 3 products...becuase they were already registerd...I tried anyway...login my NEW Samsung account on the website..hit register product...To my surporise..all 3 products are now registered on my NEW online samsung account.
6- Went back to add apps cash..put in a few bucks..went back to TV...went ot samsung Apps Checked the apps cash ..it showed up. Went and download a 1.99 apps...it worked perfect!!!
Bottmo line is it all has to do with your Samsung Online Account....If you are worried you will not be able to re-register your products if you create a new account DONT...it works.
Just make sure you delete you current account completely...Then create a new account.....put in apps cash (agree to terms ect...) You dont have to actually put in money just provide a credit card....Then link/register that new account info on the TV under the setting / Accuont manager -- register Samsung apps...Use that new ID and password...
Then go back and re-register your samsung products on your NEW account on the website.
DONE DEAL!

Hope this helps people out....

It seems like Samsung has been having issues for over a year with their apps. I am a reseller and have sold & installed many Samsung TV's and Blu Ray players throughout the past few years. Recently we have moved to the new BDD series Blu Ray players from the BDC series and have had numerous issues with the Samsung apps. About a month ago we were still installing the BDC5500 Blu Ray players and they always worked for playing discs and getting on Samsungs site and running apps. Most of our customers use 2 apps primarily which are Pandora & Netflix. I can honestly say we had no trouble with over 100 BDC series Blu Ray players and now are having trouble with all of the BDD series players. We always recommend a hardwired internet connection for best performance so all of our players have been wired to the internet through a router or switch. The player will connect to the internet through the settings menu but when I try to open the apps it says it is not connected to the internet at which time I go back and try the settings again to verify the "wired" internet connection. I contacted Samsung twice in 2 days because we installed 4 players in 2 different houses and here are the things they said. "Your ISP is blocking the content", "we are working to resolve the issue", Then yesterday they tell me "there is a problem with the Samsung servers". I am not sure what is going on and will research this more in depth by contacting some of my customers to see if they're able to connect with the older BDC series Blu Ray player. I suspect that they are able to run their apps without any issues but will need to verify that. If that is the case then I believe that whatever changes to firmware or the operating system has a severe flaw in design and is not working right. I can tell that the software has changed in the new players regarding the apps because the GUI is totally different from the BDC series to the BDD series player. Manufacturers should learn that changing things does not always make them better! If the old design works without a problem then why change it? The players play Blu Ray, DVD & CD's without a problem but the apps are what most people want in addition to the Disc playing. So can the Samsung engineers and software people solve these problems????