Samsung forum: BD-C5500 firmware update breaks Netflix aspect ratio

by: deenorris November 5, 2010 3:19 AM PDT

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BD-C5500 firmware update breaks Netflix aspect ratio

by deenorris - 11/5/10 3:19 AM

Has anyone else had this issue...yet?

Basically, All Netflix streaming TV shows and older movies that are delivered in 4:3 all are forced to 16:9 since updating to 1018 this past week.

Other data (since I know someone will ask):

The player is currently set to 16:9 Normal.
The player has been reset to default settings.
The player is in the United States.
The Netflix movies play in the correct aspect ratio on my PC.
The same movies played correctly before the firmware upgrade.
All DVDs play correctly regardless of the aspect ratio.

As an aside, I opened at ticket on this with Samsung but they keep getting closed somehow before getting to level 3 support. I have lost all faith in Samsung customer support after this experience.

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