Samsung forum: Netflix app just stopped working on my Samsung LED TV

by: RSOne November 4, 2010 9:11 AM PDT

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Netflix app just stopped working on my Samsung LED TV

by RSOne - 11/4/10 9:11 AM

Hopefully someone here can give me some insight one what to do. I have been trying to get this to work again for a little over a week now.

The issue I am currently experiencing has to do with the Netflix app telling me "Not connected to the internet. Please check your connection and try again." All other apps work and my TV definitely has an internet connection. I have run the connection test and all is well and my TV has a fast connection. I would also like to note that my TV is wired and connected directly with no router. Problem is Netflix was functional a day before I updated the firmware to ver 1030.1. After the update I opened internet@TV and it prompted an update for MLB.tv and Watch Instantly. Since the update, Netflix opens and just gives me the error message above. I have scoured the internet looking for anyone with a similar issue, but have yet to come across anyone. So any help or suggestions would be much appreciated.

I have tried reseting the TV to factory settings. I have tried deactivating the TV on my Netflix. So is there a way to reset the apps or delete the netflix app (which cannot be done from the app settings)?

Thanks again and hopefully I can get this resolved.

Misc Information
TV is a Samsung 55" LED TV (UN55C7000) 2010 model
Firmware ver 1030.1
Wired Connection
All Other apps work properly
Verified network test on TV = 5.14Mbps
Reset TV to Factory settings holding exit for 15secs
Ran network test in settings. Everything checks out fine

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