Samsung forum: Samsung Apps MLB Freezes Internet@TV

by: bencstast October 25, 2010 7:25 PM PDT

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Samsung Apps MLB Freezes Internet@TV

by bencstast - 10/25/10 7:25 PM

I have had a 50" Plasma 8 Series - PN50C8000 for several months now. Tonight, getting ready to watch Hulu+, I pressed "Internet@TV" and went into the apps section. Almost immediately, a box comes on the screen that says, "Internet@TV Needs to be updated. Update is starting." The update starts whether you press OK or not, the are apparently pushing this MLB app out to us before the World Series.

Right after that, a box appears that says "Service Update," and MLB.TV (2/1) Installing service...

Nothing else happens after that. Notice that it says (2/1), not (1/2). I'm betting this update thing has a misconfigured XML file out there somewhere. Because of this, I can't use Netflix, Hulu, any of my apps unless I can get to them in the second before this box comes up and freezes everything up.

Got online with Samsung Service and they said:

1) This is not an issue
2) No one else has complained (let me be the first)
3) It's a firewall problem and the TV must not be behind a firewall if I want it to work

Per their instructions, I reset the entire TV, made sure the firmware was up to date, reset Samsung Apps, plugged directly to my cable modem, reset cable modem and TV, checked internet connection (it was good), and tried again. Nothing, same problem. He was insistent it was my firewall even though the thing has worked fine with all updates for months and I'm now connected directly to the cable modem. Eventually he said he couldn't help me and it was my problem.

I'm hoping there are many of us having this problem that can post "me too" here, as I've noticed Samsung watches this thread and they sometimes fix issues when they are posted here.

Thanks!

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