Samsung forum: Samsung HW-C450 problem with subwoofer

tio_josito,

In order, what steps are you trying?

How far is the subwoofer away from the unit?

--HDTech

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Hi cnet/Samsung-

I am having the same issue the other user described. It started with the sub occasionally cutting out, but now it is completely disconnected and all efforts to re-connect (repeatedly following the instructions in the manual) and it still will not re-connect. I really like this soundbar/sub combo so any help would be greatly appreciated. Thanks, Mike_in_Maryland

Hey All and More Recently, TillyNam,

There are instructions in your manual for the procedure that I'll list out below. However, this procedure is a bit expanded.

So first to explain what going on here: the subwoofer's linking ID is set at the factory so the Sound bar and subwoofer should link automatically when the Sound bar is powered on. However, if the link indicator does not light when the Sound bar and subwoofer are both powered on, follow the steps below to set the ID and link.

You will need:
- A small, pointed object such as a paper clip
- The included Sound bar remote control
- No obstacles between the Sound bar and the subwoofer
- Both Sound bar and subwoofer plugged in
- The Sound bar powered off

1) Locate the ID Set button on the back of the subwoofer, left of the serial number sticker. It is normal for the subwoofer Link LED to flash blue when connected to a power source; it's looking to link with the Sound bar.

2) Using a small pointed object like a paper clip, press the ID Set button for 5 seconds until the Standby indicator is turned off and the blue Link LED begins to blink rapidly. The Link LED will continue flashing for about 30 seconds, this is how long you have to complete step 3 below.

3) Point the remote control towards the Sound bar and press the Mute button for 5 seconds and then press the Power button to power on your Sound bar. (Note: If you look at the power button on the Sound bar while holding down the mute button, you'll see it quickly flash. This is a good indicator that you can now press the power button on the remote.)

4) The subwoofer Link LED will continue to blink as it establishes a connection with the Sound bar. When the Link LED turns a solid blue this indicates the subwoofer and Sound bar are now linked.

If the subwoofer does not link to the Sound bar, repeat steps 1-4 above to retry the connection after decreasing the distance between the main unit and the wireless subwoofer.

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Hi thanks fo your clear instructions. When I try it, the blue light goes solid for about a minute or two, then starts flashing, and the a red light comes on. I have made 3 attempts always with the same result. The bar is now sitting ON the subwoofer, it started about 2 feet away
any other tips?

Is there anything that can be done, or do I need to replace the sub woofer?