Samsung forum: Samsung DLP TV white dots

Have same issue. Was there a resolution?

hectorandrosie,

Please post your transaction numbers here if you have an issue.

Usually when I see someone post them, I send them up immediately, as the service center reviews the case and makes the decision. Since the OP hasn't responded back (since September), his situation may have been taken care of. If not, please let me know, and I'll be happy to escalate them, and others who post here.

--HDTech

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Here is my transaction number 2013296742 I am not getting any assistance either, I am so frustrated. Thanks in advance for any assistance you can give in this matter.

Executive Customer Relations(ECR) 800-522-7341 They will actually help you with NO run around. They knew exactly what I was talking about and were so nice. They had it fixed in 3 days.

I am greatful for your help my transaction number is 2013498897. If you could let me know, I have not recived my service call yet!

It has been a few days now, just wondering if you have any update for me. I have recived a service call. I asked them a few question about how much it will cost to fix, and what TV's have they fixed before. They told me it would cost $250 for the part and $150 for the service call. So its going to cost me almost 1/4 of what I paid for my TV to get it fixed, when other people are getting FREE!!! That is the part I dont understand. I did find out that the TV in the past that they have fixed we all 720p and mine is 1080p. That is interesting because all DLP are haveing the same problem, I would hope that we would be treated the same.
Please contact me as soon as possable, so I know if I need to make a service call and eat $400 on a 3 year old piece of S TV. I do apprecate your help if everything is taken care of, I will continue to give Samsung a good review!

Thanks for getting the ball rolling. I recived a phone call today and everything with the white dots will be taken care of for free. I have nothing but praise for you HD TECH. As far as the Samsung brand I will wait and see how long the fix last before I by another product.

Thanks again and I hope that you continue to help other people with this same problem!

Hi I am having the same problem I would really like to see a solution to this problem but have been getting the runaround on the phone. my transaction # is 2013259484.

Thank you for your help.

I'm having the exact same issue of white dots appearing. A chat session with Samsung live chat proved to be a complete waste of my time and Samsung's resource. I will tomorrow to obtain a transaction number.

mtang69016,

When you get a transaction number, try this thread for escalations:

http://forums.cnet.com/7723-13973_102-542437.html?tag=contentBody;threadListing

--HDTech

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I too am having white dots on my screen . The service center told me my model is not covered but they will extend the same replacement to me. They are willing to pay for the new chip but not the service fee. trans. no. 4113616054

I also had white dot's taking over my 42 inch DLP like a cancer. I was ready to "S"can it after hearing of so many people having the same exact problem with no help from "SAMSUNG" then I did one last follow up on the problem only to find that It was actually identified and being fixed by "SAMSUNG". After speaking to a authorized "SAMSUNG" repair rep. I discovered that It was in fact a defective "DMD" chip designed by "TEXAS INSTRUMENT'S" It of course had been thoroughly tested but for some reason there was no way of knowing that the "MIRROR'S" would actually begin sticking around the "3RD." year of ownership basically a severe part defect that is being fixed by "SAMSUNG" for "FREE" under what is reffered to as some sort of "SETTLEMENT" "PC" terminology not a horrible "RECALL" reference. regardless my tv was fixed yesterday 1/31/11 in about 20 min by a tech. I am so happy and I hope this help's everyone else with this cancerous galaxy on their screen. P.S' this is a "ONE-TIME" fix, as I hope that's is all I need. thank's.

unhappy_samsung_customer,

I'm sorry to hear that you're having this issue with a DLP television.

I sent up your transaction number this evening to one of the managers in the service department. It usually takes a few days for them to review the case and make a decision, and if they're able to assist, they will reach out to the phone number associated with your transaction number.

Keep me posted.

--HDTech

Online Brand Ambassador

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- Click here to visit the Samsung store on CNET

We now have 4! Praying that Samsung will do the right thing ...