Samsung forum: Error message "Not Supported File Format"

by: nodarsej September 21, 2010 6:00 PM PDT

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Error message "Not Supported File Format"

by nodarsej - 9/21/10 6:00 PM

Someone please help...
I'd like to enjoy the features I paid for and Samsung Tech Support has not been able to resolve.

TV Model: UN55C8000XF

Ive installed the PC Share Manager V4.2 and got it working. My TV recognized the shared folder and Im able to see the files and names of the files from the TV. The shared folder contains four sample pictures in jpg format. Two of the files are from a Nikon camera and the others are exported images from Adobe Elements (converted to jpg from an original raw file from a Canon Rebel XTi camera). I have made sure the files conform to the manuals spec that the resolution not exceed 15,360x8,640 (pg 38 of the User Manual)

Basically, the issue is I get the error message Not Supported File Format and no one seems to know why.

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