Samsung forum: Driver for Samsung DTV DMR not available

by: mpease21 August 23, 2010 7:51 PM PDT

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Driver for Samsung DTV DMR not available

by mpease21 - 8/23/10 7:51 PM

I just bought a Samsung 50" plasma 7000 series TV. (Model PN50C7000YF). I connected it to my home network (wired connection), and downloaded and installed the "PC share manager" software v4.2 from Samsung's website. Now, every time I turn on my TV, my PC gives me the "found new hardware" message. It says that it needs to install driver software for my "Samsung DTV DMR". The problem is that I haven't been able to find that software anywhere. My PC's OS is Windows Vista 64-bit.

I finally initiated an online chat session with Samsung support. Long story, short version, according to the Samsung support tech is that Samsung doesn't support Vista 64-bit -- they only support 32-bit.

This is an important detail to know when buying a nearly $2,000 TV which advertises its networking ability. Both PC's in my house run Vista x64. When I asked the Samsung support agent where Samsung discloses the operating system issue, here is what ensued:

"Me: thanks, but i can't find any reference to this in the user manual. can you tell me where to look please?

Samsung: http://www.samsung.com/us/support/detail/supportPrdDetail.do?menu=SP00&prd_mdl_cd=&prd_mdl_name=PN50C7000YF&prd_ia_sub_class_cd=P

Me: sorry, all i see on this page under the "software" tab "is that the PC share manager 4.2 program is for "win xp/vista"?

Samsung: win xp/vista: means Windows XP and Vista.

Me: right, and i run vista.

Me: where does samsung say that vista x64 is not supported?

Samsung: Yes, By Default it is 32 bit.

Me: samsung doesn't disclose that. when someone says that they support vista, the implication is that all versions of vista are supported unless stated otherwise.

Samsung: Unless mentioned 64 bit, it doesn't mean that it supports 64 bit."

That was that. The support tech said that Samsung will eventually fix this but they don't know when.

Until (if?) that time comes, does anyone out there know if a workaround for this driver issue?

(PS -- Samsung, if you're reading this will you please (1) fix the problem asap and (2) improve your disclosures/caveats about the operating system issue?)

Thanks.

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