So I'm geting really reall frustrated...nothing but problems with this player since I bought it in March. The most recent issue is that the player like sooooo many others is that freezes and will not play after a recent firmware update to 2.09. Call me foolish but I sort of made an assumption that a BD "player" would actually "play" a BD. Wrong.
The most recent issue in a list of seemingly never ending BD 3600 issues is that my "player" has started freezing right after the movie trailers finish. Doesn't matter what movie, just so long as it's a blu ray, the player will freeze. Have tried skipping the trailers, fast forwarding etc but it doesn't matter. The trailer ends, the player freezes. It had been working fine last time I used it but last night I tried to watch a movie, got through the trailers and at the point the movie would normally finish the trailer then go to the main menu/movied, the player freezes. The display reads "00:00." Immediately after freezing, the BD Player stops sending a signal to my Samsung tv and the TV's display reads "input not found" as though the player has been turned off.
If I hit "play" "skip" "ffwd" etc nothing happens whatsoever. Trying to eject the disc also doesn't work. The tray will not open. The only thing that does work is the power button. I powered the player off then back on and once again, this allows me to watch the trailers but the player will not proceed to the disc menu after the trailers end. At the exact moment the trailers end and the player should go to the movie menu, the player freezes, display reads "00:00" and the only option is to power off. Repeated this five times with no change in outcome. Also tried with a number of Blu Ray discs and the same outcome. Will play the trailers but then freeze. Have tried a couple of regular DVDs and they seem to work fine but blu ray discs will not play and the machine will freeze.
I called Samsung Support (what a joke) and am told they're unaware of the issue. Really? Take a look at the online forums guys...so I've had enough and since they tell me I'll have to send it back, I figure this is my only choice.
From here, it should be easy right? Wrong...its Samsung we're dealing with here. I spent two hours on the phone yesterday and two more today just trying to get these clowns to get my information right. They'll take you're information down then email you a package label to send the player back using UPS. Each time they email me the label it is wrong...so far we've had wrong name, wrong serial number, wrong address, right address wrong name, wrong name right address, wrong product, wrong tracking number...etc etc...its unbelievable. Almost as crazy as having a $300 player that doesn't play. so I think after 15 calls and four hours on the phone they may...just may have gotten this shipping stuff right. Nevertheless, I have about as much confidence that I'll ever see this player again as I do that if I flap my wings I'm going to fly to the moon. My wife thinks I'm insane to even try. Just keep it she says. We don't need to watch blu rays...DVD was just fine. Keep it until March until the Samsung warantee expires and the extended warrantee I purchased (thank God) kicks in. At that point I can take it back to the vendor and swap it out. Don't sent it to them she says. The player doesn't play, the support doesn't support, the techies have no tech...haven't you learned yet that these guys can't help you she says? Hmmm...well I'm an idiot so tomorrow I'm going to plaster the 10th label (yep 10th) that they had to send to replace the other 9 that were wrong. I'm going to take it to UPS, hand it over, say good bye to my non-playing player then start flapping my arms and hope for the best. Good bye my $300 peice of crap...ahhh to have bought a Sony...at least then I'd have a player that plays.
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