Samsung forum: Internet@TV Update Issue

The Internet@TV software number was under Settings/Properties from the Internet@TV main page. The Netflix icon is still there, when I click it just pops up the "connecting" icon and keeps spinning with nothing else happening, no error message. Is there a way to force the Internet@TV software to update?

Hi, I don't for sure if i'm in the right place for this question. I'm really new to all this.
If i get digital television i would be able to watch shows on demand right? I don't mind paying extra for it.
If it saves me the trouble of downloading it.
On this site they tell me it's possible to watch movies on demand but is it possible to watch the big series on demand as wel? (site is in dutch)
Hope someone can point me in the right direction:)
http://www.internetentv.nl/

Having followed the call centres advice to upgrade to the latest firmware from the website via USB, I can't get into Internet@tv at all now.

It's gone back to some defualt version, with the a black pane over the My Applications bit saying:

"Connect to the Internet and enjoy a variety of contents through internet@TV. This feature may not be avilable in some countries.

For some countries listed, local language characters might not be displayed properly."

Samsungs Apps button is greyed out, as is settings. The only thing I can click on is the +Internet advert below the mini tv, which takes me to a static wallpaper with shoing the interface and flying icons and +internet in the bottom right hand corner, the only option is return.

According to the TV menu, the internet connection is fine.

What an earth is going on??? Samsung won't give me any further information or advice. (Imean there must be a way of doing a complete facotry reset, including removing all updates etc?? Instead I have the inconvinince of having an engineer coming out to fix a tv, which I don't actully think is physically broken. I'm sure the software has got its self in a mess??

TV = Great, Samgung Support = No looking that great at the moment, but i'll let you know if it imporves.

While trying fix a problem with Internet@TV IDs I selected the reset option while in Setting screen. After the reset I found myself in the same situation you describe. After 2 days of performing factory resets and upgrades via USB to no avail I decided to analyse the IP packets to find out what Samsung server the TV was trying to connect to. The analyst showed the TV wasnt trying to communicate with any server, there were just DLNA packets. Have no idea what to try next while playing around with analyser I decided to force to TV to acquire a different IP address just for the hell of it. As the TVs network settings are set to Auto, I decided to quickly change the DHCP range on my route from the default 192.168.1.0 to 172.16.0.0. On switching on the TV and going back into internet@tv the screen came up the same but after about 6 seconds a internet@tv EULA popped up, having agreed to the two EULAs internet@tv automatically upgraded and download its recommend apps. All works fine again now.

Doesnt make much sense to me why I needed a different IP address, I can only assume that when I initially setup the TV and had gone through agreeing to these EULA the first time this, along with my IP address, is stored somewhere in the TV and is not removed during the reset. Changing the DHCP range made the TV think it had changed location and so offers the EULAs again. All seems a bit silly to me, but hope this helps

I have a series 6, 6400. Could not get netflix to work so I stupidly selected the reset option in the settings screen. Now internet tv does not work. Am very frustrated.

Well I don't know how it happened but when I tried internet@TV this morning I got the EULA screens (I'd already reset my IP range back to the usual 192.168 range last night by the way) and thought all was well again but it's now getting stuck on "Service Update on Yahoo (2/1) installing service...". The line is solid blue but just sits there so can't use anything else anyway and can only exit internet@TV altogether.
AAAARRRRRGGGGGGGHHHHHHHHH!!!!!!

The update to Internet@TV hit my BD-C5500 ealier this week and I made the mistake of shutting down the unit during installation and now Internet@TV will not work, it will only try to download forever and never resolve! I've tried all the recommendations listed here, reset the unit multiple times, done the router work, changed the IP address, worked with Samsung support on-line who were clueless, to no avail. I'm just about ready to abandon Samsung completely and toss this thing in the garbage.

My internet tv is now working. Am pissed, however, that I wasted about 3 hours last night dealing with the issue. Wish Samsung would have posted a message about the maintenance.

gravityz,

Unfortunately, I don't know why and don't have an idea outside of resetting the TV, which you've already done.

The best thing I can suggest would be to contact the Samsung customer service center in your region for further assistance.

--HDTech

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I am also having issues after the latest Samsung update .. I have the UE 46C8000, software version = T-VALDEUC-3009.2 I am now unable to connect to youtube, BBC I player requested a later version of flash player, If I try to update the TV sits there trying to connect to servers. I will be most upset if this issue is not resolved asap.