Samsung forum: Samsung TV and BD player won't connect to internet

by: jlovell6160 May 5, 2010 10:02 AM PDT

Like this

1 person likes this thread

Staff pick

Samsung TV and BD player won't connect to internet

by jlovell6160 - 5/5/10 10:02 AM

I have a Samsung TV and Blu-ray player, both of which are supposed to connect to the internet. I have read lots of forums and tried everything I have read but still can not connect to the internet. Here is my configuration:

TV: Samsung LN40B650
Home Theatre: Samsung HT BD1250
Router: Linksys WRT54G
DSL Modem: Actiontec GT701
ISP: Qwest
Connection: Wired (cable)

Here is what I have tried:

1. Set Linksys router in DHCP mode and Actiontec modem in PPOE mode.
2. Set Samsung BD player network connection to Automatic: Fails on IP adress test (no IP address ever appears in the boxes on setup screen).
3. Set Samsung BD player to Manual and enter valid IP, subnet, gateway, etc.: Passes IP address test but fails on gateway ping test.
4. Replace the wire from Samsung BD player to router and repeat steps 2 and 3 above: Same responses.
4. Turn off Linksys firewall and repeat steps 2 and 3 above: Same reponses.
5. Set Linksys router in PPOE mode, Actiontec modem in transparent bridge mode, and repeat steps 2-4 above: Same responses.
5. Connect directly to Actiontec modem (bypassing Linksys router) and repeat steps 2-4 above with Actiontec firewall on and off: Same responses.
6. Replace router with new Linksys model and repeat steps 2-4 above with firewall on and off: Same responses.
7. Replace router and modem with new Netgear router/modem combination unit and repeat steps 2-4 above with firewall on and off: Same responses: Same responses.
8. Try all of the above but connecting directly to Samsung TV instead of Blu-ray player: Same responses.
8. Call technician who replaced motherboard in TV: Same responses.

By the way, I have contacted Samsung tech support and they have not resolved the problem. Neither has tech support from Sears, where I bought the TV, or from Crutchfield, where I bought the Blu-ray player. Nothing has worked. Note, however, that I can connect a computer to the same cable going to my router and have no problem making an internet connection. I can also connect the same computer directly to the modem (bypassing the router) and the internet works fine.

It seems that the Samsung units (TV and Blu-ray) simply won't accept an IP address using DHCP and when I manually enter IP, subnet, etc. the units won't pass the gateway ping. Can anyone help me?

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close