Samsung forum: Distorted picture on LCD TV LN32C450E1D

by: leporteo April 16, 2010 9:48 AM PDT

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Distorted picture on LCD TV LN32C450E1D

by leporteo - 4/16/10 9:48 AM

I recently bought an LCD TV and had the cable set up. From the very beginning, the picture has been "off" on just about every channel. On some channels it is stretched so that it cuts off the last 15-20% of the picture on the right hand side. On other ones, the picture is simply shifted over so that approximately the same amount of the picture is cut off.

We have had multiple calls and two in-home consultations with (Time Warner) cable technicians, as well as multiple calls with the Samsung customer support line, and no one has been able to help. Samsung says that if using the "P-size" button on the TV remote does not work then we should check our settings, cable connection, etc. and when the cable technicians go through to check everything and make adjustments (ultimately unsuccessfully) say that they either think it is a problem with the TV or that they don't know what the problem is and that I should call the Geek Squad (which would cost $300!).

Has anyone else encountered this problem?

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